Job Summary:
The home care office manager/administrator is responsible for overseeing the day-to-day operations and administrative functions of a franchise startup home care agency. This includes managing staff, maintaining client and employee records, and ensuring compliance with all relevant regulations. The Owner will assist with billing and payroll by a third-party consultant. The office manager/administrator serves as the primary point of contact for clients, caregivers, and other stakeholders.
Key Responsibilities:
- Supervise and coordinate the work of administrative staff such as receptionists, billing specialists, and schedulers
- Manage the agency's client intake process, including conducting initial assessments and onboarding new clients
- Maintain detailed client records and documentation, ensuring compliance with HIPAA and other regulatory requirements
- Review with the Owner the agency's billing and payroll processes, including invoicing clients, processing caregiver timesheets, and following up on payments
- Coordinate the scheduling of home care services, working closely with caregivers to ensure client needs are met
- Serve as a liaison between clients, caregivers, and other stakeholders, addressing inquiries and resolving any issues that arise
- Implement and maintain office policies, procedures, and best practices to optimize efficiency and service quality
- Assist with the recruitment, training, and performance management of administrative staff
- Prepare reports and analyze key performance metrics to identify areas for improvement
- Ensure the office environment is professional, organized, and adequately stocked with necessary supplies
- Stay up-to-date on industry regulations, trends, and best practices to maintain compliance and enhance the agency's operations
Qualifications:
- Bachelor's degree in healthcare administration or a related field
- Minimum of 5 years of experience in an office management or administrative leadership role, preferably in the home care or healthcare industry
- Strong organizational and multitasking skills with the ability to prioritize and manage multiple concurrent projects
- Excellent interpersonal and communication skills, both verbal and written
- Proficient in using office software applications (e.g., Microsoft Office, scheduling/billing software)
- Knowledge of HIPAA regulations and home care industry standards
- Demonstrated problem-solving and decision-making abilities
- Certification in home care administration or a related field is preferred
