REPORTS TO: Director, Retail Operations - NAMBUSINESS AREA: NAM RetailLOCATION: New York, NY                                                         TRAVEL AND ROLE: 50% -75% travel for new store openings.OVERVIEWThe Project Manager, New Store Openings (NSO) plays a central role in driving the successful launch of new retail locations across the NAM region. This position oversees the entire lifecycle of new store openings—from concept and planning through execution and opening day. The NSO Project Manager ensures that every store launch is delivered on time, on budget, and fully aligned with brand, operational, and business objectives.In partnership with Retail Operations, Real Estate, Construction, Visual Merchandising, IT, HR, and Marketing, this leader brings structure, coordination, and operational excellence to every project. The ideal candidate thrives in a fast-paced, high-growth environment and excels at managing complex timelines, cross-functional workflows, and rapidly evolving priorities.WHAT MAKES THIS A GREAT PLACE TO WORK & PLAY:Hybrid work scheduleA generous PTO policy, plus 15 paid annual holidays and 3 floating holidaysHalf-day Fridays for 6 months of the yearAn exceptional employee discount on all our products and sister brands (Arc’teryx, Armada, Atomic, Wilson)“Powder Bell” powder days throughout the winter seasonYearly health and wellness stipend to put towards physical, emotional or mental healthOpportunities to engage in the community and with industry partnersESSENTIAL DUTIES & RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily:Project Leadership & ExecutionManage the end-to-end lifecycle of all new store openings, relocations, and remodels, ensuring projects are delivered on time, within budget, and to brand standards.Build and maintain detailed project timelines, critical paths, and milestone trackers.Partner with Real Estate and Construction to monitor buildout progress, permitting, inspections, and vendor deliverables.Oversee operational readiness, including fixtures, signage, technology installation, merchandising setup, and staff onboarding.Ensure all systems, tools, and operational processes are installed and tested prior to opening.Support Store Operations in backroom organization, supply management research, and productivity improvements.  Cross-Functional CollaborationServe as the central coordination hub between headquarters teams and field leadership.Partner with Real Estate, Construction, Visual Merchandising, IT, Retail Operations, and HR to ensure seamless execution.Facilitate regular project status meetings, communicating updates on progress, risks, and cross-functional dependencies.Partner with Finance to track NSO budgets, manage invoices, and forecast capital expenditures.Collaborate with Marketing to drive pre-opening and grand-opening initiatives that amplify brand visibility and community engagement.Process Improvement & StandardizationDevelop, refine, and maintain NSO playbooks, templates, SOPs, and planning tools to ensure consistency and efficiency across all launches.Identify opportunities to optimize project timelines, cost structures, and vendor processes.Lead post-opening reviews (“lessons learned”) to continuously enhance future openings.Risk & Issue ManagementProactively identify risks, delays, and obstacles, partnering cross-functionally to implement mitigation plans.Ensure compliance with building codes, permitting requirements, brand guidelines, and operational standards.Maintain transparency and accountability across all project stakeholders through clear communication and documentation.SUCCESS IN THIS ROLE LOOKS LIKE:Stores open on schedule, on budget, and with high operational readiness.Cross-functional teams operate with clarity, alignment, and accountability.NSO processes become more efficient with each launch through structured continuous improvement.Store teams feel equipped, supported, and ready to deliver an exceptional brand experience from day one
