We are seeking a highly experienced and driven professional to join our team as a Risk Operations Analyst II. This role is pivotal in monitoring and analyzing transactions for fraudulent activity, while also collaborating with clients to align with their desired risk appetite. The ideal candidate will utilize advanced tools, data sources, and industry best practices to deliver risk services that minimize fraud losses and maximize approval rates. We are looking for an individual with robust analytical expertise, excellent client-facing communication skills, and a strong background in risk management within the payments or financial services sectors.
Responsibilities
Fraud & Risk ManagementFraud Analysis & Research: Employ advanced tools and techniques (e.g., standard and advanced rules-based risk engines, using third-party platforms like Accertify) to detect and assess fraudulent behavior and provide actionable insightsClient Risk Services: Provide advanced risk services, including support for RFIs (Networks, Partners, Banks), limits adjustments, merchant underwriting, and tailored risk interventionsPNM & Client Risk Events: Proactively support and resolve client and platform risk events, ensuring timely and accurate response, root cause analysis, and recommended control enhancementsTransaction Monitoring: Continuously monitor and analyze client, user, and transaction data to detect and investigate suspicious activityClient Partnership & Risk Appetite ConsultingClient Communication: Engage with clients to clearly explain fraud findings, risk exposures, and industry developments in a consultative mannerRisk Appetite Consultation: Guide clients in defining and maintaining appropriate risk appetite strategies, balancing loss and approval rates to achieve business goalsActionable Recommendations: Offer customized guidance on fraud prevention, compliance, and operational efficiencyReporting & TransparencyBI & Custom Reporting: Generate, analyze, and deliver BI reports (using tools such as Looker, Dataiku, SQL, and Excel/Google Suite) to highlight fraud trends and ensure transparency in client and platform risk performanceInternal & Client Reporting: Develop custom reporting solutions to support both internal decision-making and client requirementsPolicy & Process Documentation: Maintain comprehensive documentation of policies, procedures, and standard operating processes for transparency and repeatabilityContinuous ImprovementProcess & Product Improvement: Identify opportunities for enhanced efficiency in risk management operations, client interactions, and fraud prevention toolsVendor Risk Management: Evaluate and leverage third-party data sources and vendors to enhance fraud detection capabilitiesCompliance & Security: Ensure adherence to compliance, PCI, and regulatory requirements across client and platform activities
