As the Senior Manager of Hub Site Operations at NBCUniversal, you will play a pivotal role in overseeing all IT operations across a diverse array of remote hub sites, including Toronto, Chicago, Assembly Studios in Atlanta, Dry Creek in Colorado, and all local NBCULocal locations. Your primary responsibilities will include seamless and efficient communication with all business partners, facilitating project work and meeting business needs and requirements. Your leadership will be instrumental in fostering a unified user experience across all locations, bolstering internal operations, and driving continuous improvement initiatives. This role offers a unique opportunity to lead a dynamic team in optimizing IT processes and infrastructure to support NBCU's global operations effectively.YOUR RESPONSIBILITIES: Oversee all IT operations for NBCU remote hub sites, including Toronto, Chicago, Assembly Studios in Atlanta, Dry Creek in Colorado, and local NBCU locationsEnsure effective and open communication with business partners to facilitate project work and meet business needs and requirementsFoster a universal user experience across all locations by implementing standardized IT processes and proceduresDrive continuous improvement initiatives to enhance internal operations and optimize IT infrastructureLead and mentor a team of IT professionals to effectively manage day-to-day operations and deliver exceptional service to internal stakeholdersDevelop and maintain strong relationships with key stakeholders to understand their needs and align IT services accordinglyProactively identify and mitigate risks to ensure the security and stability of IT systems and infrastructureCollaborate with cross-functional teams to implement new technologies and solutions that support business objectivesStay abreast of industry best practices and emerging technologies to drive innovation and maintain a competitive edge in IT operations.Prepare comprehensive reports for monthly operations review, highlighting performance against KPIs and providing insights to inform decision makingWHO WE’RE LOOKING FOR:A passionate and motivated individual with a strong commitment to delivering excellence in IT operations, driving innovation, and exceeding expectations.A collaborative team player who prioritizes the team's collective success and shows a willingness to support and empower colleagues.A strategic thinker with a deep understanding of business needs and objectives, capable of translating technical solutions into business value and driving alignment between IT and organizational goals.
