Job DescriptionOne of our clients is seeking an IT Support Specialist to join their team. Candidates will be responsible for providing technical support for their desktop/laptop computing systems, troubleshooting their collaboration tools (Zoom/Skype/Teams), and supporting/maintaining Windows/macOS operating systems. On a day-to-day basis, candidates will be installing, maintaining, repairing, and troubleshooting various hardware, software, and network issues. They will also assist users with their computing needs, such as account creation, system monitoring, remote access, and device configuration. This role is supporting about 450 users and candidates should expect to work on about 15-40 tickets per day. Great communication and customer service skills will be imperative to be successful in this role. This is going to be 5 days on-site in Princeton, NJ.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements
4+ years of experience with IT Support handling Windows and MacOS on both laptop and desktop computing systems.
Knowledge of Linux
Experience providing support on O365 and any video conferencing tools (Teams, Zoom, Skype, etc.)
Great communication and analytical skills
On-site in Princeton, NJ 5 days a week - Hands-on experience with Linux/Linux system admin with basic support such as account creation, system monitoring, and resetting passwords
Experience with TCP/IP networking to assist users with installing/troubleshooting VPN
Experience working with Bombgar
Past experience working in Higher Education null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
