About ETS:For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.Our portfolio of trusted measures includeTOEFL®, TOEIC®, GRE® and Praxis® . Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.Position Summary:The Manager, P&D role provides tactical operational leadership, guidance and subject matter expertise to assigned areas of P&D. This role is deeply involved in the daily operations and problem- solving activities of the team and requires an individual committed to successful and timely delivery across the organization. The Manager role acts as the main point of contact for day-to-day activities, communicating effectively with their manager, clients and across ETS to act as a strong advocate and steward for their assigned area of responsibility. This role calls for a data-driven and analytical leader familiar with diverse business functions and principles and a focus on enhancing processes that lead to a data-driven Operations Division based on advanced analytics, automation and artificial intelligence.The Manager, P&D is accountable for the success of an assigned functional area within the Production and Delivery Division. This role provides input to the leadership team responsible for developing strategic plans and has responsibility for executing these plans. The Manager manages activities for the assigned programs including: planning, coordinating staff training, managing performance to meet service level agreements, staffing decisions, and assessing performance. In addition, this role has substantial input into the budgeting process and is accountable to deliver services within the established budgets.#LI-MM1#LI-HYBRIDResponsibilities:Strategy Focus
Provide input to the leadership team responsible for developing strategic plans
Execute strategic plans to meet goals and objectives.
Provide input into the development of budget(s) and manage expenses within program budgets.
Results Orientation
Responsible for the performance of operational processes, implementing process improvements and year-on-year efficiency, managing key performance indicators (KPI) metrics, and tracking and actively seeking to reduce the costs
Consistently deliver on commitments in a timely and accurate manner while meeting all SLAs
Evaluate operational performance by gathering, analyzing and interpreting data to drive continuous improvement and achieve successful results.
Understand inputs and outputs of the processes that impact their assigned functional area and how decisions and actions impact operations and the larger ETS organization
Track, monitor, and manage adherence to contractual performance standards and customer service level agreements
Identify opportunities for process enhancements that improve efficiency, reduce expense, improves quality, and mitigate risk. Implement prioritized enhancements and measure success.
Staff Management and Collaboration
Organize and direct departmental staff to meet goals. Responsibilities include recruiting, managing and developing staff.
Build and sustain collaborative and effective relationships within Operations, across the organization and with external clients if applicable
Update job knowledge and develop new skills through corporate training, educational opportunities and outside resources (publications, professional organizations, industry trade shows, etc.)
Adhere to ethical standards and comply with the laws and regulations applicable to the job function
Education, Certifications, or Special Licenses:
Undergraduate degree (or equivalent experience) in related fields such as: Business Administration, Operations Management/Engineering or other areas combined with relevant work experience
Six Sigma Certification preferred
Relevant Years of Experience Required:
Three years of leadership experience in leading/managing cross-functional teams or an equivalent combination of education and experience
Other Requirements (Specialized skill sets, behavioral/technical): Highly motivated, demonstrating a positive, can-do attitude
Know where to find information, answers, and help. Be comfortable with complexity and ambiguity.
Be willing and open to taking on new challenges
Embrace changes, learn on the fly and be adept at connecting dots.
Learn from experience and be able to apply what has been learned to new situations
ETS believes in a Total Rewards philosophy for our employees, and they include:
Health, Vision, Dental insurance plans to choose from
Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
Generous PTO and vacation time to balance your work and life
Additional 8 hours of PTO for volunteer work
Retirement plan (401(a)) and traditional Roth (403b) with company contribution
Commuter Benefits, Pet Insurance, 1 year subscription to Calm App
ETS is mission driven and action oriented
Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.
ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.
