Dispatcher / Customer Service

Dispatcher / Customer Service

07 Sep 2024
New Jersey, South jersey 00000 South jersey USA

Dispatcher / Customer Service

We are seeking compassionate, trustworthy, and reliable self-starters to join our growing transportation team. At Wilscot & Lamont Enterprises we value everyone’s contributions and are committed to doing what’s right by our clients, staff, and partners. There are full-time and part-time positions available.

In this role, you are a core member of our team. We need someone who is a proficient communicator, driven, enjoys the work, great interpersonal skills, ability to teach others effectively and someone who can create positive and effective relationships with our drivers and team. We have a friendly culture; we are looking for an individual to grow with the company.

Essential Duties:

● Effective vehicle routing and the foresight to optimally control the flow of our fleet.

● Teaching, managing, training, and correcting a team of dispatchers.

● Develop positive relationships with our fleet and improve on their experience.

● Answer incoming calls, make outgoing calls, be a team player.

● Communicate with drivers, and optimally direct their routes.

● Respond to grievances that come from our clients, staff, or drivers, and find lasting resolutions.

● This dispatcher position is meant to evolve over time, possibly into a managerial position, so your responsibilities will evolve and change.

Required Experience:

● High school Diploma or GED.

● Minimum 3 years’ experience in a relevant field.

● Knowledge of computers, applications and experience using dispatching software is a must, 3 years or more.

● Typing and the ability to use basic Office programs, Excel, Word, Outlook.

● Organizational skills, analytical thinking, and attention to detail.

● The ability to communicate in a clear and concise manner.

● In depth understanding of creating routes/schedules for transportation.

● Prioritization skills and the capacity to problem solve and critically think throughout the day.

● You must be dependable, professional, and responsible.

● English Speaking (Spanish second language highly preferred)

Salary Details:

● Starting at $14.00 per hour

● Bi-weekly Pay

Schedule:

12pm- 8pm (8 hour shift)

Monday, Wednesday, & Friday In Office

Tuesday & Thursday Remote

Weekends as needed (Every other Saturday)

Hybrid Schedule

Application Question(s):

Do you have a good knowledge of the New Jersey area; Burlington, Camden and Gloucester counties?

Do you reside in the New Jersey or Philadelphia Region? If not, where do you reside?

Experience:

Call center: 2 years (Required)

Microsoft Office: 3 years (Required)

Customer service: 3 years (Required)

Pay: From $16.00 per hour

Related jobs

Job Details

Jocancy Online Job Portal by jobSearchi.