Boll & Branch is looking for our 2025 Summer Interns! As the Customer Experience & Loyalty Intern, you will help the Customer Experience team and the Loyalty team attract new customers and retain existing ones! You will work directly with the CX team, and loyalty team, as well as the different departments in the marketing team.You will report to both our Sr. Manager of Customer Experience and Sr. Manager, Client Engagement & VIP Services.Responsibilities:
Field Customer Inquiries: Respond to customer phone calls and emails on a daily basis, addressing inquiries and resolving issues in a timely manner.
Assist with Email Campaigns: Help create, schedule, and send targeted email campaigns to customers using CRM tools, ensuring alignment with marketing strategies.
VIP Customer Gifting: Coordinate and send personalized gifts or thank-you notes to VIP customers to enhance customer loyalty and satisfaction.
Social Media Engagement: Monitor and respond to customer inquiries and feedback on social media platforms, ensuring a consistent and positive brand presence.
Manage Customer Reviews: Assist in monitoring and responding to online reviews, working to resolve negative feedback and turn dissatisfied customers into satisfied ones.
Customer Feedback Collection: Help distribute and track customer satisfaction surveys, analyzing feedback to identify opportunities for improving customer relationships.
Reporting Support: Assist in generating and analyzing CRM reports to track customer engagement, campaign performance, and customer satisfaction metrics.
Requirements:
Interested in pursuing a career in Customer Success Manager, Customer Retention, or Marketing
Must be a rising Junior or Senior in an undergraduate program.
Demonstrates an eagerness to learn and continuously improve skills and knowledge within their field of study.
Maintains a positive, solution-focused attitude, especially when faced with unexpected challenges and setbacks.
Excellent verbal and written communication skills with strong interpersonal and organizational skills.
Familiarity with Google Suite.
Available to work 32-40 hours per week.
We believe our business and our culture are strongest when we work together in person. We also know that it's helpful to have flexibility to work remotely. Currently we are operating under a hybrid model whereby most teams work in an office a minimum of two days per week (Tuesdays/Thursdays) and may be provided flexibility to work from home on other days. The primary location for this role is Summit, NJ. We believe our business and our culture are strongest when we work together in person. Interns are required to be in the office on Tuesdays and Thursdays and will be paid an hourly wage of $16.00 as a part-time seasonal employee.The above is a comprehensive, but not exhaustive, description of requirements and expectations that may evolve over time based on business needs. You must be able to complete all physical requirements of the job with or without a reasonable accommodation.About Boll & Branch:At Boll & Branch (https://www.bollandbranch.com/pages/about-us), we don't make bedding like everyone else. We make it better.In 2014, our founders, Scott and Missy Tannen, challenged every conventional standard in the textile industry, creating a new supply chain that prioritized thread quality, not thread count. By investing exclusively in 100% organic raw materials from the start, we became the first bedding company ever to be Fair Trade Certified. Today, we keep five commitments at the heart of everything we do. We are:
Cultivators of the Highest Quality Threads
Pioneers in 100% Organic Cotton
Free from Toxins at Every Step
100% Traceable from Farm to Finish
Committed to Fair and Ethical Treatment for All
Boll & Branch has over 150 employees, and we are headquartered in Summit, NJ, with a second office in New York, NY and a dedicated Photo Studio in New Providence, NJ. In 2019, to propel our growth, we raised $100M from L Catterton (http://www.lcatterton.com/), a leading consumer goods private equity fund. We are also progressively expanding our retail and wholesale footprint. While the heart of our business lies in the direct-to-consumer online model, we also have several retail stores around the country as well as partnerships with Bloomingdale's and Nordstrom.Boll & Branch LLC is an equal opportunity employer.
