We are seeking a dynamic and results-driven Sales Manager – MICE to join our team. This role is responsible for building strong client relationships, driving new business across key market segments, and maximising revenue through conferences, events, group accommodation, and related services.You will manage the full sales cycle—from initial enquiry through to post-event follow-up—delivering seamless, five-star service while identifying opportunities for repeat and new business.Key ResponsibilitiesDrive new business across Corporate, Social, R&B, Exhibition, and Incentive segmentsManage enquiries via phone, email, web, and internal channels, converting leads into confirmed businessPrepare tailored proposals, contracts, and action plans aligned with client needsBuild and grow existing accounts to maximise revenue opportunitiesConduct site inspections, client entertainment, and represent the hotel at industry events, tradeshows, and offsite sales activitiesProactively follow up proposals and contracts to secure businessUpsell hotel services and identify add-on opportunities to enhance client experience and revenueMaintain accurate records and reporting using systems such as Delphi and OperaAchieve and exceed monthly and annual revenue targetsMonitor market trends, competitor activity, and pricing strategiesCollaborate with internal departments to ensure seamless event deliverySupport Conference & Events operations as required, including occasional evening and weekend dutiesMaintain and grow a strong database of clients and key contactsEnsure financial procedures and account management processes are adhered to
