We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5 hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.Key Responsibilities:Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.Oversee day-to-day operations ,Shifts  particularly during peak hours, and ensure smooth coordination across departments.Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.Handle escalated guest issues with professionalism and empathy.Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.Prepare and monitor accounts ensures correct account procedures are followed.Assist in training and mentoring staff to uphold the highest hospitality standards.Manage VIP 5 guest experiences, ensuring personalized service and attention to detail.Ensure compliance with hotel policies, procedures, and standards.Prepare shift reports and communicate relevant details to the management team.Managing the Club Lounge and VIP guests as required.This role is full-time permanent, with 40 hours a week guaranteed - $32.02 per hour
