Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of needWe are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.comWho we want
Hard-working winners. Proactive, competitive and results-oriented team members who create a track record of success
Teammates. Partners who build trust, listen to ideas, share thoughts and work together to move the business forward
Mission-driven employees. Determined team players with an unparalleled work ethic and value of integrity to live out their purpose of changing people's lives and making healthcare better
Persuasive influencers. People who provide excellent customer service, understand sales concepts, and can use their relationship skills and depth of knowledge to secure buy-in, cooperation, and loyalty
What we offer
Autonomy and flexibility in how you prioritize your work and weekly schedule
Company vehicle and related expense coverage
Growth and development opportunities with performance in role over time
Ability to discover your strengths, follow your passion and own your own career
A winning team driven to achieve our mission and deliver remarkable results
Quality products that improve the lives of customers and patients
Tuition reimbursement program for associates, bachelor's, and graduate degrees. Learn more at https://totalrewards.stryker.com/
What you will do
As a Field Service Representative, you are responsible for supporting a service territory and for the repair and delivery of equipment
You will perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
With great attention to detail, you will utilize computer software to complete documentation, order parts, reference training materials, and more
You will present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
While working mostly independently, you will also engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
You are expected to adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.
What you need: our requirements
High School diploma required
Must be 21 years of age and possess valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy
Basic electronic and mechanical aptitude
Willingness and ability to work an extended work week including nights and weekends at times
Physical requirements
Must move, set up and demonstrate equipment weighing up to 75 pounds
Must reach, push, or pull in order to accomplish job duties
Will involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate
Must have coordination of the eye, hand and foot movement with an ability to grasp by hand
May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products
Cognitive requirements
Ability to follow and explain detailed instruction, operation manuals, troubleshooting and inspection procedures
Must have visual and auditory discrimination / memory, reading ability and memory retention
Diagnose issues and systematically solve problems
Strong interpersonal communication skills specifically relating to customer interactions, stress management and conflict management
Exercise discretion and independence when applying professional expertise
Must be able to possess written and oral communication, including talking in group meeting settings
Must be able to work with autonomy, managing time and seeing tasks through to completion with minimal supervision
Must have the ability to prioritize work and keep detailed and accurate records
Must possess unwavering ethics & integrity in a competitive and demanding work environment
About StrykerStryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.Travel Percentage: 40%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.About StrykerOur benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
