Reporting to the US Head of Language Services, you will have an impact on our Language Services Team, within our Creative and Experience Capability.As a Senior Language Services Manager, you will be responsible for managing, localisation and copy validation language services projects including planning and delivery, working collaboratively with your account management, planning, creative & production team colleagues, and our pool of freelance linguists and writers. You'll own – and be accountable for – each transcreation project from the point of project setup, driving it through to successful execution, ensuring that we produce the highest quality of localised content, all on time and within budget.Your primary responsibilities will include:Work on localisation or copy validation projects serving as primary contact between suppliers, our teams and end client with ultimate goal of ensuring customer satisfaction, and maintaining positive working relationshipsInter-connected working with your own team members and with colleagues across the teams, assisting with any transcreation tasks, projects and contributing your knowledge of languageAnalyse client information and full campaign briefs, schedules and defining the transcreation / or localization approachAccountable for project status, ensuring transcreation quality and service always meet expectations. Quality Assurance of all projects delivered to clientIdentify new strategies and workflows for your account for continued improvement and reporting these to account or LS Lead as applicableAttend client and internal meetings to discuss projects briefs / requirementsCollaborating with team members, client management and production team with a client-centric approachMaintain Language Services standards, methodologies and best practices across the agencyManagement of multilingual operation process including multilingual talent management, TMS and Language AI technologies
