The Senior Customer Success Manager LATAM owns Wiser's customer portfolio in Latin
America, mainly retailers and brands in Mexico. Acting as the main point of contact from
onboarding to renewal, this key role ensures clients get measurable value from Wiser's tools
(Market Intelligence, LPC and PI), protects and grows recurring revenue, and works closely
with internal teams to meet client needs.
Essential FunctionsOwn the LATAM portfolio and act as the trusted advisor for each account, from day-today questions to executive relationships.Prepare and lead renewal negotiations, identify upsell and cross-sell opportunities, andwork with Account Executives to close them.Lead onboarding and new projects: scope client needs, launch feasibility requests withOperations, and follow implementations through to go-live with the EngagementManager.Protect data quality by checking catalogues, matching and data feeds before they reachthe client, and escalate issues quickly to Support and Operations.Run regular business reviews (QBRs) that show clients the value and ROI of Wiser's tools.Monitor account health and usage, flag at-risk accounts early, and drive escalations toresolutionKeep Salesforce accurate: opportunities, renewal stages, health scores and accountnotes.Share LATAM client and market feedback with Product, Operations and Marketing.
 
