Description Robert Half's client is seeking a Platform Specialist to join their team, providing essential support by handling complex transactions and inquiries outside of our automated systems. As a Platform Specialist, you will manage data entry and transactional processes, ensuring accuracy and integrity across all tasks. This role is critical in optimizing business processes, resolving issues, and identifying opportunities for increased automation. If you thrive in a fast-paced environment, have a keen eye for detail, and enjoy problem-solving, this position is for you! This role offers the opportunity to grow within the organization, gaining expertise in platform operations, process optimization, and automation. Candidates with experience in sales may explore future opportunities in their sales team once this project is completed. This position will evolve as automation tools are implemented, allowing the Platform Specialist to develop new skills and transition into other areas of the business.Key Responsibilities:
Manage and maintain data integrity while processing business transactions.
Provide data entry support for manual transactions not automated by existing tools.
Address platform inquiries efficiently, adhering to Service Level Agreements (SLAs).
Review and verify the accuracy of transaction requests.
Optimize business processes and identify opportunities for automation improvements.
Generate and analyze data quality reports and provide insights for process enhancements.
Collaborate with internal teams and offer general support as needed.
Key Competencies:
Collaboration: Work effectively with cross-functional teams.
Optimizing Processes: Identify opportunities for efficiency and improvement.
Decision Making: Make timely and informed decisions to ensure business continuity.
Drive Results: Consistently meet performance targets, even in challenging situations.
Adaptability: Adjust approaches based on shifting demands and needs.
Requirements
Requirements:
Associate’s degree or equivalent experience in a related field; OR High School Diploma and 5 years of experience in a functional role, preferably at a senior level.
Proficiency in Microsoft Office Suite, especially Excel and Outlook.
Experience with Power BI and Zen Desk is a strong plus.
Ability to handle a workload of 20-30 tickets per day with high accuracy.
Background in Admin Assistance, Data Entry, Banking, Call Center, or Claims Processing is highly preferred.
Strong organizational skills with the ability to multi-task and work in a fast-paced environment.
Excellent communication skills and ability to collaborate effectively with internal teams.
Problem-solving skills and a detail-oriented mindset with a focus on results.
Preferred Skills and Experience:
Knowledge of Power BI and Zen Desk.
Experience in operations, customer service, or data entry roles.
Strong problem-solving abilities with a resolution-driven approach.
Ability to interact effectively with internal management teams.
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
