Description OverviewWe are seeking adaptable and dedicated Contract Customer Service professionals to provide exceptional support and enhance customer experiences. The Customer Service role is ideal for individuals who excel in communication, problem-solving, and relationship-building. Contract opportunities allow professionals to expand their skills and expertise while supporting businesses in delivering top-tier service across diverse industries.Primary ResponsibilitiesDay-to-day tasks will vary depending on the company and industry but typically include:
Customer Support and Relations
Serve as the first point of contact for customers via phone, email, chat, or in person, providing timely and accurate assistance
Address inquiries, concerns, and complaints with professionalism, ensuring customer satisfaction and resolution.
Order and Account Management
Process orders, returns, and exchanges while maintaining accurate records in CRM systems.
Assist customers with managing their accounts, updating information, and understanding company policies and procedures.
Problem-Solving
Identify customer issues and implement effective solutions while adhering to company guidelines.
Escalate complex problems to the appropriate teams or supervisors when necessary
Collaboration and Team Support
Work closely with internal teams, including sales, marketing, and operations, to resolve customer concerns efficiently.
Contribute to team goals and metrics by meeting performance and satisfaction benchmarks.
Documentation and Reporting
Maintain complete and accurate records of customer interactions, inquiries, and resolutions in internal systems.
Provide feedback to supervisors and management to improve customer processes and experiences.
Product and Service Expertise
Develop an in-depth understanding of the company's offerings and confidently explain features, benefits, and solutions to customers.
Stay updated on changes to products, policies, or procedures to ensure accurate communication.
Requirements
Competencies & SkillsTo succeed in a Customer Service role, candidates should bring the following:
Exceptional verbal and written communication skills.
Strong active listening and problem-solving abilities to identify customer needs and provide solutions.
Proficiency with customer relationship management (CRM) software such as Salesforce, Zendesk, or HubSpot.
High levels of patience, adaptability, and emotional intelligence when working with diverse customer situations.
Multitasking and organizational skills to manage a high volume of customer interactions efficiently.
Preferred Qualifications
Previous experience in customer service, call center, or help desk support roles.
Familiarity with tools such as live chat platforms, ticketing systems, and call center telephony tools.
Industry-specific knowledge in sectors such as retail, technology, healthcare, or finance.
Relevant certifications, such as Certified Customer Service Professional (CCSP), are a plus
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
