Job Overview:The Inbound Telesales Representative is responsible for receiving and handling high-volume telephone calls and live chats from customers contacting Henry Schein to place orders, inquire about products, and assist with related issues. This position suggests products to our customers to purchase and emphasizes promotional items. In addition, the Inbound Telesales Representative handles customer complaints, and coordinates with Customer Service on product returns, re-orders, and credit issues. This position consults with managers to obtain approval on overriding product pricing, and to review restrictions on product shortages.Please note: Candidates for the role should be located on the West Coast (Pacific Time Zones) or be willing to work 8:30 AM - 5:00 PM PST. Key Responsibilities:Receives and handles telephone calls from customers calling to place orders, inquire about products, and assists with other related questionsEngages with customers and responds to inquiries via live chatSuggests related products (cross-selling) or upgraded products (up-selling) to the customer to purchaseInforms customers of promotional items and manufacturer's specials, utilizing consultative sales techniquesHandles customer complaints, typically regarding pricing errors or items on back orderForwards elevated calls to management, including competitor price matching issues, which fall below guidelinesAttends monthly team meetings and completes all compliance trainingsRemains current in product knowledge, selling best practices, and industry trendsAssists internal and external customers, navigate Henry Schein and find solutions to various problemsParticipates in special projects and performs other duties as requiredIn addition to the essential duties and responsibilities listed above, all positions are also responsible for:Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.Specific Knowledge & SkillsStrong selling skillsNegotiation skillsAbility to answer a high volume of incoming callsAbility to call out as neededAble to learn applicable computer systems (AS-400, live chat platform, Salesforce, Siebel, Workday etc.)Work independently with limited supervisionGeneral Skills & Competencies: Very good time management skills and the ability to prioritize work and meet deadlinesVery good attention to detail and accuracyCustomer service oriented and ability to work with complex issuesAbility to plan and arrange activitiesVery good interpersonal communication skillsVery good written and verbal communication skillsAbility to maintain confidential and highly sensitive informationAbility to work in a team environmentAbility to multi-taskEstablish productive working relationships at multiple levels within the organizationMinimum Work Experience:Typically 2 or more years of related experiencePreferred Education:Typically High School education, vocational training and/or on-the-job trainingBachelor's degree preferredTravel/Physical Demands:Travel typically less than 10%Office environmentThis role requires extended periods of time on the phone and working at a computer in a fast paced environmentNo special physical demands requiredCompensation:The posted range for this position is $34,490 - $53,891 which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.At the time of this posting, this position is eligible for an incentive not reflected in the posted range subject to the achievement of the plan.Other benefits available include: Medical, Dental, and Vision Coverage, 401K Plan with Company Match, PTO [or sick leave if applicable], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careersHenry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.Minimum Salary: 34320.00
Maximum Salary: 34320.00
Salary Unit: Yearly
