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Pipeline - GeneralPosition Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
Respond to telephone or written correspondence inquiries from members and/or providers within established time frames utilizing current reference materials and available resources
Provide assistance to members and/or providers regarding website registration and navigation
Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
Process written customer correspondence and provide the appropriate level of timely follow up
May coordinate member transportation and make referrals to other departments as appropriate
Maintain performance and quality standards based on established call center metrics including turn-around times
Education/Experience:
High school diploma or equivalent.
1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a healthcare or insurance environment.
Depending on the state, bi-lingual may be preferred.
TITLE: Customer Service RepresentativeLOCATION: New York, New YorkREQNUMBER: 009IUCOMPANY: Customer ServicePOSITION TYPE: General
