Chief Program OfficerJob DetailsJob Location214 Lake - Rochester, NY Position TypeFull Time Salary Range$110,000.00 - $125,000.00 Salary/year Travel PercentageUp to 25% DescriptionPosition Title: Chief Program Officer Reports to: The President & CEO Exempt/Non-Exempt Status: Exempt Pay range: $110,000-$125,000 We are seeking a mission-driven Chief Program Officer (CPO) who excels in collaboration and is deeply committed to equity. An individual who is a strategic thinker dedicated to fostering growth in others and a strong communicator who is responsive to the organization’s needs. The ideal candidate will have extensive experience in compliance, program development, people management, housing and family services. The Chief Program Officer is responsible for establishing the strategic vision and developing the operating strategies that guide the daily management of all service lines across all sites and locations. The CPO provides leadership, oversees administrative efficiency, and ensures that policies and procedures are correctly implemented for optimal program effectiveness and efficiencies. The CPO also ensures best practices in programs and high-quality services. KEY RESPONSIBILITIES
Leadership and Management
Lead programmatic development and implementation for the organization, aligned with strategic priorities and commitment to equity throughout.
Provide the leadership, management, and vision necessary to ensure proper organizational controls, reporting procedures, and personnel to effectively deliver services effectively.
Oversee the coordination, integration, and delivery of programs and related activities, promoting collaborative relationships between program areas and ensuring that the expectations of clients, partners, funder, and other stakeholders are consistently met.
Work collaboratively with all senior leaders to support fundraising initiatives.
Demonstrate the ability to guide and encourage a culture that reinforces organizational values.
Leads cross-cultural and diverse populations and constituencies toward common mission and goals.
Operational Excellence and Program Development
Lead the execution of operational strategies and initiatives identified by the CEO and the leadership team.
Lead efforts to build and expand organizational infrastructure to support program growth and service delivery.
Oversee and enhance current organizational programs and services, ensuring compliance and quality service delivery.
Develop and implement new programs and initiatives to meet evolving community needs.
Team Development and Leadership
Provide leadership to promote diversity, equity, inclusion, and belonging and the implementation of the organizational plan.
Foster a culture of excellence, collaboration, and professional growth and development among staff members.
Partner with the Human Resources department to create strategies for recruitment and retention.
Collaboration and Partnerships
Cultivate and maintain strategic partnerships with other organizations, funders, government agencies, and stakeholders.
Represent the organization in a variety of settings to enhance its visibility and impact.
Collaborate and develop internal partnerships with support departments to build the infrastructure of the organization.
Be an ambassador for the individuals served, staff, stakeholders, and the organization.
Quality, Compliance and Risk Management
Ensure compliance with relevant laws, regulations, and industry standards through a comprehensive compliance program.
Develop systems to identify, manage, and mitigate risks to protect the organization's reputation and assets.
Create an infrastructure to support measuring Key Performance Indicators and consistently improving program and service delivery.
Fundraising & Community Outreach
Maintain communication and relationships with funders and community stakeholders.
Support the Senior Vice President of Agency Advancement in soliciting funding opportunities and completing program reports.
Work collaboratively with the Development and Communications Department to facilitate the acquisition of resources to support the organization.
Promote awareness of Volunteers of America Upstate New York
Fiscal Management
Develop and manage operations budget and monitor program expenditures.
Responsible for executive-level budget development and management of programs and services.
Works closely with the Chief Financial Officer and Finance Team on the appropriate design and implementation of reporting for long-range and short-range planning to support financial management and the organization's health.
Facilities Management
Ensure high standards of facilities management by supporting the facilities team and implementing quality assurance methods.
Oversee, support, and participate in all major construction and renovation projects
Collaborate with the Vice President of Facilities and Information Technology to monitor physical structure and grounds maintenance through routine inspections and oversee processes to ensure the timely completion of needed facility repairs.
Support the Vice President of Facilities and Information Technology in verifying the completion and quality of maintenance services provided by outside vendors
Understand the workings of all facility systems, including heating, cooling, security, electrical, etc.
MINIMUM REQUIREMENTS
Education. Master's degree required in a human service related field.Master’s Degree in Social Work (MSW) or other Master’s level clinical degree, with a valid license highly preferred.
Experience. At least 10 years of experience with demonstrated progressive management and leadership experience in healthcare, nonprofit management, human services, behavioral health, social services, affordable housing, or substance use services.
Competencies.
Demonstrated track record of successful leadership and operational management.
Strong financial acumen and experience managing complex budgets and financial performance.
Exceptional communication, interpersonal, and negotiation skills.
Proven ability to lead and develop high-performing teams.
Commitment to fostering diversity, equity, and inclusion.
Program development and implementation expertise.
Development of quality, compliance, and risk management infrastructure.
Environmental Working Requirements:
Work is done on-site at our administration office and/or our program site locations
Hours of Work: Full-time. Flexible and varied.
Travel: Travel within service areas, some out-of-area travel
PHYSICAL & WORKING REQUIREMENTS:
Performing the duties of this job requires talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
The employee must be able to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The majority of essential duties are performed indoors, in an office/dorm style environment. The employee is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes.
RESPONSIBILITY OF OTHERS:
The employee has direct responsibility/supervision of other staff.
LIMITATIONS AND DISCLAIMER:
The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
EEO POLICY STATEMENT:
VOAUPNY is an Equal Employment Opportunity employer committed to maintaining a non-discriminatory, diverse work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at VOAUPNY will be based on merit, qualifications, and abilities. VOAUPNY does not unlawfully discriminate in employment opportunities or practices based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran or any other protected characteristic in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, transfer, training, and access to benefits, leaves of absence, compensation and training.
