Job Description: Isaac Heating & Air Conditioning is seeking a detail-oriented, Collections Specialist for their Rochester location. Reporting to the Collections Manager, you will be responsible for the collection of outstanding accounts receivable balances from existing clients. This will include both our residential and commercial divisions.This position would be ideal for an organized, data-driven multi-tasker looking to support a growing team and advance their career in a growing organization. Experience in collections is a must! Summary: For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. Isaac is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.Responsibilities:
Responsible for conducting self in accordance with our mission, vision, core values, and rank of priorities at all time
Coordinate the collection efforts of aged accounts receivable by notifying past-due clients
Responsible for making outbound collection calls
Maintain records of delinquent accounts and collected payments
Resolve customer issues and complaints
Refer unresolved debt accounts to an outside agency or attorney
Escalate client issues to appropriate departments to ensure timely collection of account
Responsible for weekly and monthly reporting to direct supervisor
Responsible for performing other responsibilities/duties as assigned
Job Qualifications:
Associate degree in accounting required, Bachelor’s degree preferred
3-5 years high volume collections experience, preferred
Accounts receivable knowledge/experience preferred
Competencies:
Excellent verbal, written, and non-verbal communication skills
Conflict management and problem-solving
Lead by example by maintaining strong ethics and values, trust, and integrity
High emotional intelligence and critical/forward-thinking
Action-oriented, self-motivated, independent results-driven, and ensures accountability for self
Quality decision making
Customer focused
Analytical skills
Negotiation skills
Organizational skills and planning/priority-setting
What can we offer you?
Opportunities for Advancement within a Growing Organization
Paid Time Off and Personal Days
Medical, Dental, and Vision
Employer Paid Life Insurance
401k Plan
The starting base salary range for this position is $21-$23hr. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education which may result in a total compensation package that falls outside of the provided range.Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
