Why Mayo ClinicMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.ResponsibilitiesThe Operations Analyst is a key contributor to the successful launch and adoption of new digital products and features for Mayo Clinic's Workforce Experiences team (Intelligent Search). This role supports the product team by creating and executing effective communication, training, and knowledge materials for internal and external stakeholders, as well as providing incident management and resolution support. The role also demonstrates servant leadership and helps fill gaps within product team.Ensures best in class product operations to ensure effective product implementation and efficient ongoing operational support for MVP’s, pilots, proof of concepts, highly mature products and/or product teams. The ideal candidate will possess strong operational knowledge, analytical skills, process design expertise and the ability to collaborate with various stakeholders to optimize clinical services and operational efficiencies. This role is pivotal in leveraging data to identify operational and process improvement opportunities, supporting clinical programs, ensuring effective deployment and usage of digital health products, digital operational enablement tools and digital portfolio management capabilities.Key ResponsibilitiesApply advanced systems and analytical thinking methodologies to identify and address complex operational challenges. Utilize operational analysis tools and techniques to evaluate processes and outcomes, providing strategic insights and recommendations. Extract and analyze data to support key clinical programs and high-level operational decisions. Support report outs of key metrics and KPIs.Leverage data to identify and implement operational and process improvement opportunities. Utilize design thinking processes to assess, improve and ensure the overall effectiveness of operational processes and solutions, ensuring a consistent and highly usable experience for product teams focused on business value delivery. Develop, document, implement and support knowledge management for comprehensive operational support strategies. Create and maintain advanced data metrics and dashboards to monitor key performance indicators, ensuring alignment with organizational and operational goals.Collaborate with product and operations leaders to coordinate and oversee the implementation of new products and operational processes. Work closely with IT, clinical practice, and other key stakeholders to ensure effective coordination and alignment.Serve as a key liaison between clinical practice, digital operations and product teams, ensuring clear and effective communication. Support product validation through end to end clinical and administrative workflow testing, including new services, features, and/or functionality launches.Conduct ongoing monitoring of patient, care team, and end-user feedback.Develop and execute cross-functional action plans to address and resolve identified issues. Analyze and monitor key performance indicators to optimize clinical service adoption and utilization from a strategic perspective.Develop and maintain high-level guidelines, procedures, and support documentation. Provide training and communication on program changes to ensure critical alignment with organizational goals. Support and oversee device configuration and logistics, ensuring they align with strategic initiatives. Provide training and communication on operational changes to ensure critical alignment with organizational goals. Analyze and monitor key performance indicators to optimize adoption and utilization from a strategic perspective. Process 3rd party purchase orders and invoices, monitor cost center charges, and complete comparative analysis of YTD spending vs planned budgets. Monitor and report on 3rd party compliance with service level agreements.QualificationsBachelor's Degree (business, engineering, statistics, health care or related field) and 2+ years of relevant analyst role experience OR High School Diploma/GED and 6+ years relevant experience. Understands business strategy and operational planning principles and applies with minimal guidance in project work (areas may include but not limited to: value proposition, mission/strategy, goals/objectives, technology assessments, funding, and management/administration). Operational knowledge and expertise working with product teams. Possesses the knowledge and demonstrated use of operational analysis methodologies and tools.This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.Exemption StatusExemptCompensation Detail$76,689.60 - $107,369.60 / year.Benefits EligibleYesScheduleFull TimeHours/Pay Period80Schedule DetailsM-F daytime hourWeekend ScheduleNAInternational AssignmentNoSite DescriptionJust as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)Affirmative Action and Equal Opportunity EmployerAs an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.RecruiterLaura PercivalEqual opportunityAs an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
