The Customer Service Operations Associate (“CSOA”)-Filing Manager is a member of the Account Services Department within CT’s Business Licensing (“BL”) Team. CSOA is primarily responsible for preparing and submitting applications necessary to obtain, amend, renew or close licenses and registrations for our clients.Job Responsibilities:
Prepare and file standard, advanced and specialized applications and renewals across a variety of clients and industries
Submit 50-100 applications per week (varies based on complexity of filings)
Work closely with Customer Success Associate-Account Managers (“CSA”) to ensure timely fulfillment of all pending filing orders and to resolve any barriers to licensure
Ensure that any changes to the filing process are documented within our internal database by relaying any such changes to BL’s onboarding and/or research teams
Operate efficiently within an internal collaborative team environment
Other duties as assigned
Job Qualifications:Education: Minimum Bachelor’s degree, or equivalentExperience: 1-2 years of customer service and licensing experience is preferred
Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues and clients
Use of considerable tact and discretion when dealing with partners, clients, or sensitive data
Ability to adapt to changing regulatory environment
Ability to work independently, handle pressure, multi-task and prioritize work at all times
Excellent organizational and communication (both verbal and written) skills
Ability and desire to work in a fast-paced environment
Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
Excellent attention to detail and high degree of accuracy and consistency.
Collaborative, problem-solving approach to improve department performance and address challenges
High energy, positive mindset
Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right.For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.Compensation:Target salary range CA, CT, CO, HI, NY, WA: $44,000-$60,200EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
