We are currently looking for a Director, Advanced Analytics to join our growing team! In this role, you will optimize sales campaign performance and provide actionable insights to inform critical business decisions in a fast-paced, competitive telecom environment. You will be required to have expertise in advanced analytics, speech and text analytics, propensity modeling, and data-driven strategies to drive business growth.As a Director, Advanced Analytics, your duties and responsibilities will include:Apply advanced modeling techniques to understand customer behaviors, preferences, and lifetime value, enabling targeted engagement and retention strategiesDevelop analytics to enhance sales channel effectiveness and identify growth opportunities in underperforming marketsLeverage text and speech analytics to extract insights from customer interactions, refine call drivers, and address root causes of customer issues to improve operations and marketingBuild and implement propensity models to predict customer acquisition likelihood and churn, driving proactive engagement strategiesUtilize machine learning, predictive modeling, and NLP to forecast trends, analyze customer preferences, and enhance competitive positioningConduct A/B testing and analyze results to understand pricing and promotional elasticity, informing key stakeholder decisionsAssess market and competitive dynamics that influence customer migration and switching behaviorAnalyze market trends, pricing strategies, and competitive landscapes to uncover opportunities for differentiation and growthCollaborate with network and field operations teams to evaluate their impact on marketing and sales performancePartner with data engineering and IT to ensure data pipeline optimization, accuracy, and accessibilityDevelop advanced analytics frameworks for evaluating ROI, customer segmentation, and marketing effectivenessImplement KPIs, dashboards, and reporting tools to monitor and improve campaign and customer acquisition performanceLead and mentor a high-performing analytics team, fostering a culture of innovation and continuous improvement
