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Get a Better Job at Industrial Source and Make Things Happen!
Position Open: Customer Service Representative, servicing and supporting Industrial Source customers. Hours of work: Monday-Friday, 8am-5pm. Location: Portland, OR.
What You’ll Do:
Build and successfully maintain customer relationships, provide customer support, determine what customers want, help create solutions, and ensure a smooth sales process
Problem solve, listen for customer cues, and actively seek solutions with grace and integrity in a fast-paced, team-oriented environment
Be the trusted primary point of contact for both our customers and account managers
Assist Account Managers in accurately onboarding new customers
Fully understand our products, brand, and customers
Provide product ordering support for industrial vending machines: creating re-stock orders and machine inventory troubleshooting
Pro-actively keep everyone in the loop with your professional verbal & electronic communication
Assist walk-in and phone customers with welding questions and products
Handle a variety of sales, customer service and store operational support tasks such as order entry, inventory receiving, and merchandising
Who You Are:
Enthusiastic, customer-focused team player
Comfortable in a fast-paced, deadline-sensitive environment while exercising independent decision-making
Process improver who strives to deliver personalized service based on individual customer needs
Enjoy working on multiple projects at the same time while showing flexibility with changing priorities
Meticulous attention to detail and highly organized
Dependable: the ability to arrive at work on time each day, ready to work
Comfortable with technology, including mobile, while viewing multiple screens within our ERP system
Embrace differing perspectives to make better decisions
Highly curious
Eager to learn, improving skills every day (whether in the office or on your own time), and ready to do the best work of your career
Energized by the challenge to make a difference
Why Us?
Serving the Pacific Northwest since 1945, we are a 3rd generation family-owned, dynamic company and a recognized leader in the markets we serve: Industrial Source – welding & industrial supplies, LPM Systems – labeling and packaging solutions, National Extinguisher Service – fire protection equipment & services, National Fire Fighter Corp. – wildland firefighting gear & equipment. We take great pride in hiring the best people and focusing on our customers. We help people succeed by rolling up our sleeves and delivering the best service and expertise we can, and by being the trusted partner our customers and employees can count on. We’re also consistently rated as a great place to work. People here love what they do.
What it’s Like to Work @ Our Company
We’re committed generalists, eager learners, conscientious workers, and stewards of what’s essential. We believe by helping people succeed, we fuel prosperity for customers, families, and communities. Our inclusive workplace and benefits are designed to support a sustainable, healthy relationship with your work. Our Core Values speak to how we live:
Integrity | Family | Fun | Sustainability | Independence | Community
We are focused on providing a work environment conducive to the safety, health, and well-being of our people. We have great benefits, a fun environment, and above-market pay. If you’re looking for a career instead of a job, please email us your resume. AND we’d also like you to share with us a few sentences about why you’re interested in the job and how your skills could benefit our company while fulfilling your career goals. Take time to research our websites and social media and tell us what speaks to you.
Remember that attention to detail? If you don’t tell us why you’re interested and how your skills could benefit our company, we’ll think you have trouble following directions and don’t care about the details like we do. We’re looking forward to hearing from you!
