Description We are on the lookout for a Collections Specialist II to join our team in Memphis, Tennessee. This role offers a long-term contract employment opportunity in the finance industry. As a Collections Specialist, you will be instrumental in managing customer accounts, resolving overdue payments, and maintaining precise records of collection activities. Responsibilities: Locate and monitor overdue customer accounts, ensuring timely follow-up. Engage with customers via telephone or in person to understand the reasons for overdue payments and discuss the terms of sales services or credit contracts. Prompt customers to pay amounts due on credit accounts, damage claims, or non-payable checks or to return merchandise. Develop debt repayment plans or establish repayment schedules based on customers' financial situations. Accurately document and record customer/client information. Receive payments and post amounts paid to customer accounts. Prepare statements to credit department if customers do not respond, ensuring all necessary information is included. Stay updated on federal, state, and company policies, procedures, and regulations related to collections. Utilize computer applications such as Microsoft Word and other related collections software for efficient data management and reporting. Independently manage time and tasks to maximize productivity and efficiency. Requirements Demonstrated experience in Customer Service and Sales Proven ability to follow company Procedures and Policies Proficiency in Payment Processing and Check Processing Competency in Microsoft Word and other relevant Computer Programs Experience in reviewing and understanding Contracts Knowledge of Collection Processes and Claim Administration Working knowledge of Company Policies and Regulations regarding collections Familiarity with Credit systems and Overdraft policies Strong Negotiation skills Ability to manage Customer Accounts and handle Delinquencies Prior experience as a Collector is preferred Excellent Written Communication skills Knowledge of 'About Time', 'Merchandising', and 'Perform Ad Hoc Financial' systems is a plus Experience in Repayment strategies and systems Must adhere to all regulations and laws related to Collection Processes. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
