Veterinary Receptionist / Client Service SpecialistVCA Northwest Hills Animal Hospital is a well-established veterinary practice in beautiful Northwest Austin. We pride ourselves on quality medicine, exceptional service, and a great team environment. We are dedicated to developing our team with training and mentorship and focusing on the employee experience. We value each team member and understand that our team is our biggest asset!Why We Need You:Our practice keeps growing and we need compassionate and caring team members who love helping pets and people. We pride ourselves on compassionate pet care, high quality medicine, and excellent client service.Client Service Functions: Greeting clients and their pets, answering phones, and guiding clients through their appointment check-in and check-out process. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending products and services as directed by our staff veterinarians. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care. Managing medical records, charts, reports and email correspondence. Hospital maintenance (including cleaning up after pets) and ensuring that facility is neat and clean at all times, both inside and out.HAVE A BACKGROUND IN CUSTOMER SERVICE BUT NEW TO THE VETERINARY FIELD? THAT’S OKAY, WE PROVIDE TRAINING.BENEFITS:We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.Job Types: Full-time, Part-timeKey Words: Veterinary, Animal Hospital, Clinic, Client Service, Receptionist, Cat & DogIf you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
