Requisition ID: req55215 Job Title: Data and Evaluation Intern - Unpaid/HybridSector: ComplianceEmployment Category: InternEmployment Type: Part-TimeOpen to Expatriates: NoLocation: Dallas, TX USA Work Arrangement:Hybrid Job Description This role is unpaid BACKGROUND:The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. At work in over 40 countries and 29 U.S. cities to restore safety, dignity and hope, the IRC leads the way from harm to home. The IRC in Dallas was founded in 1973. As the largest refugee resettlement agency in Dallas, the IRC in Dallas resettles an average of 1,000 refugees into Dallas annually and provides additional services and assistance to another 2,500 refugees and asylees.SCOPE OF CLIENT VOICES WORK:The IRC Dallas launched the Client Voice Initiative this year and this intern would be helping create processes for this Pilot Program. This initiative will work to strengthen client voices in all aspects of our work and to increase accountability to clients through creating client engagement channels and measuring client satisfaction. The Client Voices Intern will support the Initiative and will work closely with the Client Voice Coordinator to enhance the IRC Dallas's ability to measure and respond to client feedback. This position is an unpaid position and requires a minimum of 10 hours a week, with a preference of 15 hours per week, for at least three months.RESPONSIBILITIES:Data CollectionDevelop MS Form Survey Conduct Survey via phone or in- person Records survey resultsSubmits timesheets to HQ MEL TeamsCo-facilitates data check-in and data review meetingsCo- Develop action plan based on results and monitors progressAnalyze & Present Survey Results Prepare Survey results for batch uploadUpload batch upload file to shared Box folderAnalyze results in the Survey data dashboards (PBI)Co- Plan data review and action planning meetingCommunicate key findings and recommendationsMonitor Progress & Evaluate OutcomesDevelop tracking tools based on survey resultsCo-Develop an Action Plan Evaluate the outcomes of the actions taken based on results Qualifications REQUIREMENTSAbility to work effectively in an environment that is multi-cultural and multilingual, experience using interpreters desiredHighly effective communication skills, emotional intelligence, and situational awarenessHighly adaptable and flexible self-starter with ability to work independently as well as collaborate with others, juggle multiple priorities, and meet deadlines in a demanding work environmentProficient in the use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)Fluency in English; written and spoken.Fluency in a primary client language is highly preferred (Spanish, Arabic, Farsi, Karen, Burmese, Kinyarwanda)Data analysis skills is highly preferred.Working Environment:Standard hybrid office working environment, our office being in Lower Greenville in DallasStandard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.Commitment to Gender, Equality, Diversity, and Inclusion:The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are underrepresented in global power structures.IRC, leading the way From Harm to Home.
