Description A client of ours is looking to hire an order processing specialist to help enter their customer orders into the data base. In this role you will be responsible for communicating with internal and external parties to ensure that orders are processed in a timely manner for the customer!ORDER PROCESSING SPECIALIST DUTIES New order entry o Entering customer PO’s into NetSuite and reviewing price, availability, shipment method and all other details and Advising internal team of any corrections needed or any discrepancies Communicating with customer as instructed to make corrections to PO and ensuring revised PO is received and corrected Assisting freight coordinator with booking freight and package shipments, and providing shipping documents to warehouse team and internal personnel Contacting freight carriers who are late picking up confirmed shipments Communicating effectively with sales rep, customer service team, warehouse team, & freight coordinator to ensure timely delivery to customer Providing customers with shipment status and tracking details as orders are shipped Communicating back order/stock status to various stakeholders as instructed Communicating with accounting to adjust inventory if errors are identified Fielding customer questions and complaints and owning responsibility for resolving Assembling and providing marketing materials to customer Other tasks and responsibilities as assignedRequirements JOB SKILLS Precision, attention to detail, and excellent communication Ability to manage and prioritize multiple time-sensitive tasks Customer service mindset Microsoft Office suite Oracle NetSuite preferred Willingness to participate in on-the-job training Experience using a CRM platform is also preferredRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
