Reporting to the Divisional Vice President, the Regional Operations Director (ROD) is responsible for overseeing the Operations team for a specific region to ensure efficiency and effectiveness and execute the strategic vision of the Senior Leadership Team. RODs foster long term relationships by delivering operational excellence to meet client and customer needs. Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment. The ROD also provides direction and expertise to the district by promoting corporate strategies and best practices aligned with our Vision and Values.
This role holds expansive responsibilities for the performance of multiple contracts across their region. The key areas they are responsible for include:Financial Responsibilities: Full P&L responsibility for the sites and locations in their region.Develops plans and budgets to meet financial targets.Establish clear business goals and financial targets with the Manager of each location.Identify opportunities and best practices to improve profitability of locations.Accountable for key financial and performance measures including cost control, EBITDA, and customer ratings scores.Contract Management:Leads every aspect of services and operationsUnderstands contractual terms and conditionsNegotiates agreements that are mutually satisfyingClient RelationshipsUnderstands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity Client for Life methodologyEnsures a visible Account-level presence to foster and maintain effective working relationship with all ClientsEstablishes and maintains a professional, trusting and positive working relationship with clientsAligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence)People ManagementAbility to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are metDevelops and facilitates developmental experiences for effective job performanceEnsures Dexterra People have clarity of Vision and live our Values in the delivery of high quality servicesActs as a talent scout using networks to help identify, recruit and vet proposed Dexterra People or SubcontractorsEnsures succession plans are regularly reviewed and plans for career growth are supported by a personal development planProvides immediate performance recognition and feedback and as per Performance Discussion CycleSales and Growth:Identifies new opportunities to market and sell new products and services within existing clients or to new clients.Has a strategic selling mindset and utilizes the Miller Heiman sales methodology and processStays abreast of trends in Client environments, economic and competitive forces, managing the Value GapOperational ExpertisePromotes and develops a positive health and safety culture and demonstrates visible health, safety and environmental leadershipOversees management team to ensure strength of operations utilizing quality checks and other methodsUses functional knowledge to advance Dexterra interests and provide expertise to the client organizationInputs to and is accountable for annual budgets and review of P&L statements to meet account, division and company objectivesFinancial management responsibilities include use of standards, variance analysis with key consideration for margins, productivity, capital and accounts receivablesEnsures accounts manage worker’s compensation matters efficientlyEnsures that health, safety and environment management systems are implemented for the prevention, in so far as is reasonably practicable, of all injury, illness to employees and other persons, damage to assets, infrastructure and the environmentEnsures that all accounts comply with legislative, regulatory and code requirementsManaging Key EventsStays up-to-date on key events such as account openings, client changes, management changes, crisis management, account closings and major client events that affect Dexterra and the client organizationConsiders the impact of events and can best plan and implement activities to best position Dexterra to achieve a competitive business strategyWHATS IN IT FOR YOU? Occasional travel for training, vendor reviews or business requirements.A remote work model.A team focused on safety, service quality, and operational execution.Comprehensive U.S. health and welfare benefits are available through employee-paid or employee-contributory plans, with enrollment options based on individual and family coverage needs401K Plan – Offered with automatic Enrollment and discretionary Company matching contribution
