Description:
Make outbound and take inbound calls from Mercedes-Benz Financial Services (MBFS or Daimler Truck -DTFS) customers for the purposes of:
Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills.
The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
Manage a queue of assigned accounts
When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.
Offer feedback and recommendations on any process improvements or training material
Maintain corporate standards and compliance requirements.
Skills:collections service, collections credit, financial services, accounts receivable, Customer service, collections accounts receivable, collectingAdditional Skills & Qualifications:
HS Diploma or GED required. Bachelors Degree is preferred.
1-2 years experience in Customer Service and/or Collections environment preferred.
Familiar with the automotive industry is a plus.
1-2 years of financial experience is a plus.
Work Environment:Training will start out in office Mon-Fri 8am-5pm.After training, candidate will be able to follow the hybrid schedule.Candidate will be expected to take approximately 20-25 calls per day.Start Date:July 22nd or August 5th Experience Level:Intermediate LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
