The future is what you make itAt Honeywell, our people are driven by a desire to contribute, be challenged and grow. Our people make Honeywell a special company and are a key competitive advantage. Honeywell is a diversified Fortune 100 company, with more than 122,000 people in 100 countries.When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.Working at Honeywell isn’t just about developing cool things. At Honeywell, our approach is simple. We hire talented people, nurture their growth, give them opportunities to make a difference, and promote from within.Are you ready to help us make the future?Honeywell Process Solutions is a pioneer in automation control, instrumentation, and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provide optimized operations and maintenance efficiencies to meet diverse automation needs.Advanced Experion PKS Client-Server Application EngrThe primary purpose of this position is to deliver superior customer satisfaction with the HPS Technical Support response, communication, and resolution of customer cases for the HPS System and Infrastructure line of business. The GTAC engineer works in a global team, providing support for a defined set of products/technologies. Works closely with peer colleagues globally to solve technical problems. Visit customer locations may be required for critical site investigations.Key Responsibilities
Ability to deliver remote support & services effectively.
Ability to execute GTAC and other standard audit checklists.
Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.
Support Honeywell affiliates by participating in meetings with customers.
Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the Experion Controller product line.
Actively share knowledge and new findings with other team members through periodic creation of knowledge articles.
Ability to support through the follow the sun.
YOU MUST HAVE
Bachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics
6+ years’ experience in DCS systems engineering, operations, or services support functions within the Industrial automation industry.
WE VALUE
6+years’ experience with Honeywell process control systems.
Deliver premium services for all assigned customers.
Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.
Maintain proactive and timely communications, providing frequent and informative customer updates.
6 – 10 years of experience with Experion PKS ClientServer family (EST, ESVT, ESC, FLEX, etc.) and related architecture, such us:
EPKS Client and Server nodes configuration and troubleshooting (ESF, ESC, EST, ESV, ESVT, EAS, EAPP)
Knowledge on EPKS Server databases
Server Redundancy
FTE Integration and best practices
Experion Migrations
Services tools (Trace, Enabled Services, IAA, SPB, SIT)
DSA
SafeView
HMI Web and HMI Web Solution pack
Server scripting
TPS, SCADA, and CDA integration
ODBC
Orion, OTP, Thin Client
OPC connectivity
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
