Behavioral Health Nurse Case Manager

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Behavioral Health Nurse Case Manager

02 Jun 2024
Texas, Houston 00000 Houston USA
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Behavioral Health Nurse Case Manager

Vacancy expired!

Job Description

Summary/Objective: This position is designed for a highly skilled Behavioral Health nurse case manager with strong technology skills. 2nd.MD leverages innovative technology to provide a concierge member experience while removing many of the barriers and frustrations regularly experienced in healthcare. This case management job highlights nursing advocacy, education and ongoing guidance and treatment decision support while providing virtual consults with world renowned Expert Specialists. The 2nd.MD Experience provides members with elite level expertise that results in alternative diagnoses, improved up to date treatment plans, and saved lives.

2nd.MD is a fast-growing leader in the telehealth space, providing virtual second opinions and treatment decision support to millions across the United States. The Behavioral Health program is rapidly expanding and 2nd.MD is looking for nurses with this type of expertise to join the team.

The Behavioral Health Nurse Case Manager is responsible for delivering a meaningful concierge clinical experience to members from the point of the request, including treatment decision support, personalized local support, medical record review and connecting members virtually with elite level Specialists on the the 2nd.MD Expert Panel.

The ideal candidate will have expertise in the behavioral health area with knowledge of acute psychiatric and substance abuse settings. Candidates must be able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates must have excellent written and oral communication, a desire to learn, and ability to thrive in a fast-paced dynamic work environment along with proficiency in navigating through various technology platforms.

Responsibilities:

  • Apply clinical rigor and critical thinking through all aspects of the behavioral health case

  • Confidently provide accurate and timely treatment decision support

  • Accurately and timely enter data into Case Management Software

  • Identify appropriate medical records and diagnostic testing needed and follow 2nd.MD protocol for release of information forms

  • Work closely with HIT (Health Information Technician) to curate medical records for the case

  • Identify the most appropriate 2nd.MD Specialist relative to the member’s condition and goal of the consult

  • Coordinate video or phone consult with member and specialist

  • Conduct ongoing follow-up, immediately after the consult and as needed to ensure member achieves the desired outcome

  • Facilitate personalized local support as needed, and communicate with local primary care physician or specialist post-consult as needed

  • Participate in bi-weekly Care Team meetings

Qualifications

  • RN with a minimum of five years experience as a Registered Nurse with behavioral health experience

  • Communication skills, time management, organization, attention to detail, professionalism, critical thinking, interpersonal skills, experience navigating through multiple technology platforms

  • Excellent communication and customer service skills

Additional Information

Physical Demands/Working Conditions

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets.

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

  • This is a full-time position, and general hours of work and days are Monday through Friday, 8:30 a.m. to 5:00 p.m. This position regularly requires long hours and frequent weekend work.

  • Travel is not anticipated, although some out-of-the-area and overnight travel may be expected.

All your information will be kept confidential according to EEO guidelines.

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Job Details

  • ID
    JC4013024
  • State
    Texas
  • City
    Houston
  • Job type
    Full-time
  • Salary
    N/A
  • Hiring Company
    2nd.MD
  • Date
    2020-05-27
  • Deadline
    2020-07-26
  • Category
    Et cetera
  • Print

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