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Description We are looking for a detail-oriented Collections Specialist to join our team in Houston, Texas. In this role, you will be tasked with managing and resolving customer billing issues, maintaining accurate customer credit records, and implementing collection efforts on open accounts. This role is integral to ensuring the financial health of our business and requires strong communication and negotiation skills. Responsibilities include: Managing outbound collection calls in a professional manner to maintain and improve customer relations Reviewing open accounts for collection efforts and identifying issues contributing to account delinquency Resolving customer billing problems and negotiating the collection of accounts receivable delinquency Reviewing and monitoring assigned accounts in accordance with company policies and guidelines Collecting customer payments in accordance with payment terms and processing payments from customers as needed Providing timely follow-up on payment arrangements and maintaining accurate customer credit records Providing excellent customer service to both internal and external customers Utilizing Microsoft Office products and telecommunications to carry out tasks Applying strong communication and problem-solving skills to resolve customer inquiries and issues. Requirements Proficiency in billing collection methods and techniques Experience with Business-to-Business (B2B) transactions Proven ability to manage and maintain accounts receivable (AR) Excellent communication skills, both written and verbal Knowledge of telecommunications, ideally within a collections context Proficient in Microsoft Office Products, particularly Excel and Word Ability to maintain a high level of accuracy in preparing and entering financial information Strong attention to detail and problem-solving skills Must have the ability to work independently and as part of a team Demonstrated ability to handle multiple tasks simultaneously Strong negotiation and customer service skills. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
