16016BRRelocation Consultant II - US Based RemoteIrvingTexasJob DescriptionThis is a US Based Remote position.PRIMARY FUNCTION:The Relocation Consultant II serves as the “navigator" of the relocation process for his/her domestic transferees. Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of Top Block service.MAJOR DUTIES AND RESPONSIBILITIES:
Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.
Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.
Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
Ensure data integrity in all Cartus systems.
Maintain compliance with Cartus' corporate policies, programs, and standards.
Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions
Coordinate ordering, review, analysis of agent prepared BMAs and property action plans
Coordinate development of agents property action plan and market updates as required by specific client contracts and programs
Serve as an objective real estate subject matter expert and resource to internal and external customers
Maintain working knowledge of corporate client policy in management of critical marketing information and events
KEY DIMENSIONS:
Clear and concise written and verbal communication skills.
Customer advocacy and superior customer service skills.
Strategic thinker- strong judgment and decision making skills.
Interpersonal / Influencing skills
Detail oriented; ability to multitask
Ability to work in a team environment
Cultural awareness
Innovative and resourceful
Computer Literacy
Flexibility
Manage stress & pressure
Ability to plan and organize.
QUALIFICATIONS / SELECTION CRITERIA:
College degree or equivalent preferred
Two plus years prior relocation or real estate experience with home sale closings
Two years Customer service experience
Influential verbal and written communication skills
Strong organizational and analytical
Employment TypeFull-timeCompanyAnywhere LeadsAbout UsOur Leads Group is a dedicated organization within Anywhere focused on delivering high-quality, high-converting leads to Anywhere affiliated brokers and agents across Anywhere’s six residential real estate brands. The Leads Group oversees numerous national real estate programs offering consumers a distinct value proposition when completing one of the largest financial transactions of their life by providing access to a top-tier affiliated agent from one of Anywhere’s owned and franchise brands as well as, in some cases, a cash back or equal benefit upon a closed transaction where permitted. The Leads Group is committed to optimizing lead generation marketing, technology, and outcomes across Anywhere.Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng)The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories. Recognized for twelve consecutive years as one of the World’s Most Ethical Companies, Anywhere has also been designated a Great Place to Work four years in a row, named one of LinkedIn’s 2022 Top Companies in the U.S., and honored by Forbes as one of the World’s Best Employers 2022.At Anywhere, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.You’ll find our commitment to diversity reflected in our achievements:
Forbes 2022 Best Employers for Diversity.
Forbes 2022 World’s Top Female Friendly Companies.
Recognized on the 2020 Human Rights Campaign Corporate Equality Index.
Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.
With diversity, we succeed together. We hope you’ll join us.EEO StatementEOE AA M/F/Vet/Disability
