Description:General SummaryResponsible for building relationships between business units, Information Technology Services, and application development/support teams. This position serves as the conduit between the business units, Information Technology Services, internal/external stakeholders, and support Information Technology Services. The Business Intelligence Analyst(BIA) understands current business and system processes. The BIA can develop/document business user requirements, create process flows, and create workflows as needed.Commit to and abide by the character of Our Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.Provide world class customer service by capturing and being responsive to the voice of the customer (including donors) through established feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes. Essential TasksUnder general supervision elicit requirements using interviews, document analysis, group requirements gathering sessions, business process descriptions, business analysis, and business workflow analysis in order to translate them into system/user requirements to meet business needs.Support performance improvement and business excellence initiatives by collecting data, analyzing organizational needs, identifying performance improvement opportunities, evaluating effectiveness, and making recommendations.Maintain strict adherence to Standard Operating Procedures (SOPs), regulatory requirements, and all company policies.Provide guidance to Lean Six Sigma Teams through process improvement stages.Perform tight management of the triple‐constraint (scope, time, and cost) while maintaining the highest quality standards.Enact quality control procedures to resolve production problems or minimize costs.Manage multiple small to large scale projects/requirements gathering efforts in accordance with Project Managements Office methodology.Perform routine data entry, analysis, and prepare reports that measure and monitor operational performance.Develop requirements specifications according to standard templates, using natural language. Coordinate/perform feasibility and cost/benefit analysis as it relates to performance improvement projects.Lead the execution of key projects within various departments to deliver financial targets.Manage and maintain requirements documentation throughout the development process.Create and maintain requirements traceability matrix (RTM).Create final requirements documentation with linkage to the RTM.Provide input to business Information Technology Services in the development of test cases for UAT if needed.Drive continuous improvement utilizing LSS tools & methodologies.Display positive leadership skills by embracing the mission, vision, and core values.Focus on creating a culture of excellence across the entire organization. Champion organizational decisions and changes in a credible way. Be an open advocate for change.Participate in continuing education and attend meetings as required.Performs other duties as assigned.Additional Skills & Qualifications:Certified Scrum Master (CSM) PreferredCertified Business Intelligence Professional PreferredInformation Technology Infrastructure Library 4 (ITIL 4) PreferredExperience Level:Intermediate LevelAbout Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
