Must Have: Production support and services experience in the financial services industry. Expertise in System administration and Production support of Confluent Kafka (ABSOLUTE MUST HAVE) and IBM MQ on AWS. Extensive experience working on AWS cloud environment. Exposure to handling On-call production support across varied Infrastructure components like EKS, Database technologies like MongoDB, MariaDB and caching solutions like Redis on AWS is a +. The Expertise and Skills You Bring
8+ years of experience in Production support and services in the financial services industry
Expertise in System administration and Production support of Confluent Kafka and IBM MQ on AWS
Extensive experience working on AWS cloud environment
Extensive experience in Change, Incident and Problem Management
Exposure to handling On-call production support across varied Infrastructure components like EKS, Database technologies like MongoDB, MariaDB and caching solutions like Redis on AWS would be a plus
Experience in capacity planning /forecasting and HA/DR configuration for various infrastructure components on AWS
Experience in building and deploying CI/CD pipelines with Jenkins Core and Terraform
Experience in monitoring and alerting using CloudWatch, Datadog
Flexibility and adaptability to learn and support new technologies on the cloud
Strong communication (written and verbal) and interpersonal skills
Able to understand a complex and global systems environment
Familiarity with ITIL framework and Agile Methodology
Brokerage systems knowledge
Ability to effectively multi-task and manage your time, and the ability to work independently as well as within a team environment
Proven ability to improve support processes and customer experience
Demonstrated technical, analytical, and problem-solving skills
Customer focus and dedication to customer satisfaction
Education and Certifications
Bachelor’s degree in Engineering, Computer Science, or related field required
MSCE or A+ certification is required, with MSCE preferred
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