Organization: Corporate Functions/Corporate Services & SustainabilityLocation: Washington, DCAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com . People in the Corporate Function contribute to the running of Accenture as a high-performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area. Job Description:Location: 699 14th Street NW Washington , D.C 20005 The Executive Suite (E-Suite) Concierge is a highly visible, customer-oriented individual who excels at working with upper levels of leadership. The E-suite Concierge will work in tandem with Executive Support and Office Services to meet the ever-evolving needs of Accenture’s Global Management and their teams. The E-suite Concierge will need to attend to tasks both small and large. They should approach all tasks with speed and precision. They should be organized, able to multitask, have an eye for detail, and can creatively problem solve on own.Key Responsibilities:
Daily walkthroughs of E-suite space to ensure Accenture standards of cleanliness and maintenance are met
Work closely with reception, facilities, local technology, and other workplace departments to ensure quality service leading up to, on event day, and following
Be a true face of the firm, creating an unparalleled experience for every guest that walks through the door
Develop and maintain relationships with executives’ clients, other top executives within the company, and their EA’s
Assist with day-of travel needs for E-Suite and executives, inclusive of car services, trains, and flight changes
Provide general information regarding restaurants, public transportation, amenities, etc. and arrange bookings and reservations
Stock supplies and maintains inventory daily throughout Floor 67 and E-suite areas
Execute and manage ad hoc requests from E-Suite and Executives, inclusive of large printing jobs
Comfortable assisting with any workplace position and showcasing a willingness to help wherever needed
Meet, greet and escort all VIP guests and ensure the guest was delighted and satisfied, arriving, during the stay and during a fond farewell
Solicit feedback from guests at the conclusion of their office visit to identify areas of improvement
Collect and maintain visitors' needs and preferences to enhance future experience
Willingness to arrange onsite and offsite dining accommodations for individuals & groups that are guest of the GMC
Establish relationships with key local businesses in Metro D.C acting as a local guide and connector
Must be available onsite as a key contributor to support during quarterly financial & leadership meetings
Job Requirements:
The hours are 8:00am-5:00pm but flexibility is required for this role
This role will require working on-site - 699 14th Street NW Washington , D.C 20005
Basic Qualifications
Minimum of 3 years of hospitality and/or customer service experience
Preferred Skills:
Passionate about customer service
Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)
Comfortable with technology and social media (advanced skills a plus)
Intermediate knowledge of MS Outlook
Intermediate knowledge of MS Office (Word/Excel/PowerPoint)
Professional Skills:
Ability to take ownership and make decisions independent of customer involvement (proactive)
Proven ability to work independently and as a team member
Highly responsive, flexible, and adaptable
Proactive thinker/action taker
High level of professionalism
Critical thinking skills
Demonstrated problem solving skills
Excellent communication skills (written and oral)
Excellent organizational, multi—tasking and time management skills
Seeks out challenges and opportunities to grow
Business partner attitude and approach
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards) Role Location Hourly Salary RangeCalifornia $22.26 to $49.33Colorado $22.26 to $42.64District of Columbia $23.70 to $45.38New York $20.63 to $49.33Maryland $20.63 to $39.47Washington $23.70 to $45.38What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce) Equal Employment Opportunity StatementAccenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .Requesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
