Service and Support Representative

Service and Support Representative

19 Oct 2024
Virginia, Virginiabeach, 23453 Virginiabeach USA

Service and Support Representative

OverviewWe have an exciting opportunity on a team that is driving transformational assisted care experiences. We are looking for a candidate who has passion for delivering extraordinary experiences for our customers. Come join Intuit as a Service and Support Representative as one of our Frontline experts in the Professional Tax Group. What you'll bring

Previous experience in technical support driving extreme customer engagement in a high velocity environment

Relationship management and knowledge of the tax industry is preferred.

Must possess intermediate computer skills including windows desktop applications

Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction

Detail oriented, excellent verbal and written communication skills, with the ability to create processes in a computer system using multiple screens of data

Inspires confidence while leading customers through multiple steps to resolve issues via multiple channels

Ability to manage multiple priorities within a fast paced and high-volume environment

Ability to work virtually in a collaborative environment with a mixed hybrid and remote team while independently working with customers

High School or GED is required

How you will lead

Resolve customer inquiries using all channels of support

Learn and utilize specific software tools and problem-solving strategies to solve customer issues and continuously improve our processes

Uses effective probing questions to understand customer problems. Takes ownership of finding solutions by using available resources. Provides end-to-end solutions when possible

Can self-identify and prioritize their time for the greatest customer impact

Comfortable being an advisor and make recommendations that help grow the customer power prosperity

Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business

Meets customers "where they are" by using relatable language and tailoring their communication based on the customers' level of tax and industry knowledge while supporting the Intuit Brand

Uses rapport and de-escalation skills to work through difficult situations while creating out of the box solutions

Displays a growth mindset by seeking to learn new tools and industry knowledge

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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