Req #: 234611Department: UWMC MEN'S HEALTH CENTERPosting Date: 07/17/2024Closing Info:
Open Until FilledSalary: $3,498.00 - $4,852.00 per monthShift: First ShiftNotes:
As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf) Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2020-2022 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.The UW Medical Center's University Men's Health Center has an outstanding opportunity for a Patient Services Specialist 2 (Full-Time, Day Shifts) . This position performs the following duties:RECEPTION ACTIVITIES
Employ excellent customer service skills.
Ensure smooth patient flow.
Review clinic schedule daily.
Obtain patient demographic information and insurance information.
Provide general patient services.
Respond to patients’ needs and concerns as appropriate. Investigate complaints and work with office manager to find solutions.
May accept and process patient payments (co-pays, deposits, etc.)APPOINTMENT SCHEDULING
Schedule appointments consistent with patient needs and clinic scheduling guidelines.
Assemble and send appointment and other information.
Maintain current and accurate system by entering canceled and rescheduled appointments.
Coordinate and schedule ancillary appointments and consult appointments.TELEPHONE SUPPORT
Answer the telephone in a professional, courteous, and efficient manner according to UWMC telephone service standards; direct calls as appropriate.
Communicate information on medical center programs to patients, referral agencies, University departments, physicians and the community.
Communicate basic information to patients such as insurance, parking, driving directions, etc.
Using clinic guidelines, gather information on the telephone re: the nature of the patient concern. Triage calls to appropriate staff; obtain necessary information for the return call; initiate emergency procedure when necessary, use appropriate documentation tools.MEDICAL RECORD ACTIVITIES
Review daily schedules to identify required medical record requests.
Order, coordinate, and distribute medical records as needed.
Prepare medical record according to clinic-specific procedures for patient visit.
Assemble and maintain satellite medical records according to clinic specific procedures.GENERAL OFFICE DUTIES
Review email daily to stay current with clinic communication.
Maintain the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area.)
Respond to facility and environmental emergencies according to established procedures.
Inventory and order office supplies and forms.
Sort and distribute faxes and mail on a daily basis.
Ensure daily functioning of office equipment.
Utilize E-mail and Internet resources as required according to clinic practice and within University guidelines.REQUIRED POSITION QUALIFICATIONS
High school graduation or equivalent AND
One year of healthcare, administrative, or customer service experience OR
An equivalent combination of education/experience
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
