Req #: 234709Department: HARBORVIEW 3E MEDICAL/TELEMETRYPosting Date: 08/02/2024Closing Info:
Open Until Filled 08/23/2024Salary: $3,498.00 - $4,852.00 per monthShift: First ShiftNotes:
As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf) As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page .The HMC 3EH Medicine/Telemetry Unit has an outstanding opportunity for a Patient Services Specialist PSS (Part-time, Day Shifts) . The Patient Service Specialist (PSS) performs specific leadership functions related to coordination of clerical and support activities for patient care as delegated by and in collaboration with the Nurse Manager. The PSS serves as a role model and provides guidance to other Patient Service Specialist staff, including participation in hiring, orientation and evaluation of performance.The PSS coordinates the clerical and support activities for patient care on a nursing unit, receives visitors to the unit and facilitates contact between the patient/family and appropriate discipline. The PSS also participates in unit and selected departmental activities to promote effective problem solving and communication.Standards of Performance
Maintain current census information.
Assemble and maintain medical record in a usable format.
Obtain and return medical records to/from Patient Data Services.
Routinely check screen saver for new physician orders.
Flag/call attention to unsigned verbal orders per policy.
Assist with labs/labels.
Prioritize duties to maintain patient safety, smooth unit operations, and customer satisfaction.
Order and use forms and supplies in a cost-effective manner.
Demonstrate proficiency in use of communication devices on the unit.
Communicate in a confident friendly manner that conveys a positive image.
Identify self and unit when answering the phone.
Consistently interact courteously.
Demonstrate respect for patient’s values, lifestyle, spiritual needs and/or cultural diversity in all interactions.
Maintain confidentiality of written and verbal patient information according to policy.
Maintain systems and supplies that promote unit efficiency.
Understand and utilize medical terminology and knowledge of reference resources.
Identify own learning needs and seek directions for growth.
Maintain a well-organized and clutter-free desk area.Unit Coordination
Coordinate admissions, discharges and transfers with the charge nurse and patient placement.
Communicate STAT orders and emergent/urgent test result to staff immediately.
Communicate other departments’ messages immediately.
Coordinate transportation including paperwork to and from other facilities.
Coordinate transportation including paperwork for diagnostic tests.
Facilitate prompt and smooth discharge of the patient by coordinating discharge medications, arranging follow-up appointments, assembling pertinent medical record information for the receiving facility, and communicating all of this to the assigned nurse and charge nurses.
Report previous shift activities and remaining tasks to oncoming Patient Service Specialist and/or charge nurse.
Review computer census information.
Facilitate contact between patient/family and appropriate staff.
Assist and direct patients, families and unfamiliar staff to appropriate medical center services.
Facilitate patients getting to exams and diagnostic tests.
Process requisitions and orders in a timely manner.
Direct staff to appropriate resources, forms, etc.Accountability
Follow integrity and compliance guidelines.
Demonstrate awareness of and function within safety, infection control, emergency and equipment guidelines.
Maintain a safe environment and identify and reports all unsafe situations including environmental hazards (electrical, chemical, other); use Body Substance Isolation and follow OSHA standards.
Know and follow correct procedures to initiate appropriate codes.
Know current location and use of emergency equipment, such as, but not limited to, fire alarms, fire extinguishers, 02 shut off valves, circuit breakers, emergency exits, elevator alarms.
Remain calm, accurately identify emergency situations, and offer assistance when emergency arises.
Participate in emergency scenarios (e.g. fire drills, mock codes, disaster drills).
Demonstrate flexibility in response to unexpected changes and emergencies on the unit.
Stay informed of and contribute to unit quality assessment and improvement projects.
Participate in own evaluation.
Respond positively when learning needs are identified and accept responsibility for seeking education.
Attend and participate in in-services and continuing education programs which directly affect practice and improve unit operations.
Attend and participate in unit meetings, committees and/or projects; read minutes if unable to attend.
Meet attendance standard.Standard of Daily Practice
Communicate messages promptly.
Maintain calm, courteous composure.
Prioritize appropriately.
Be responsive and follow through with delegated tasks.
Keep office supplies stocked.
Maintain medical record.
Protect patient confidentiality.
Maintain patient board and computer census
Update ADT and Epic system in a timely manner.University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
