The Assistant Program Specialist will interact with the organization’s members, guests, volunteers, and team members by addressing program sign-ups, membership inquiries and resolving customer needs.
PHYSICAL REQUIREMENTS:
Prolonged periods sitting at a desk and working on a computer.
Able to hear and speak with customers on the telephone.
Room setup with table and chairs.
Must be able to lift 25 pounds at a time.
DUTIES/RESPONISIBLITIES:
Interacts with members, guests via telephone, email, or in person to provide support and information on organizational services.
Fields customer questions and complaints; when the issue is beyond the specialist’s knowledge, forwards to the appropriate staff member.
Supports all programs, events, and members as needed.
Ensures that appropriate actions are taken to schedule members’ classes and sign up for memberships.
Maintains member accounts and records.
Provide thoughtful solutions to members’ interactions with details of inquiries, complaints, or comments.
Performs other related duties as assigned.
Review the following must-have requirements and qualifications:
Excellent customer service experience required including active listening skills.
Positive and calm demeanor, even in challenging situations.
Comfortable with MS Office software e.g., Excel, Word, Teams, etc.
High school diploma or equivalent. Bachelor’s degree preferred.
Handles confidential information with discretion.
Excellent organizational skills with the ability to prioritize tasks and adapt to changing plans.
Excellent written and verbal communication skills with the ability to adapt communication based on audience and purpose with inclusiveness.
Listen patiently and attentively. Ability to express self clearly and effectively.
Works well independently as well as within diverse teams and environments, while treating everyone with respect.
Employ best practices associated with the position, while displaying an on-going commitment to learning and self-improvement.
Ability to work a non-standard/flexible schedule, which includes evenings, and holidays. May include weekends.
Successfully pass criminal background check.
Edmonds Waterfront Center advocates equity and inclusion in hiring.
