Large-Scale Team Leadership: Lead, manage, and develop a large team of 150 to 300 Associates and their direct Team Leaders. Act as a source of leadership, mentoring your Team Leaders to become the best managers they can be.Shift Management & Operations: Lead IB or OB shift operations to fulfill and dispatch orders efficiently, ensuring customers receive their items on time. Address operational issues in real-time and make quick, impactful decisions to keep the shift running smoothly.Performance & Productivity: Deep dive into performance and risk metrics. Analyze shift performance against business objectives, review work forecasts, and determine daily productivity requirements to meet building KPIs and customer demand.Safety & Compliance: Actively engage with your team on the floor to maintain the highest levels of safety and attendance. Support all safety programs, ensure compliance, and enforce building security and product loss prevention procedures.Process Improvement & Lean Initiatives: Proactively identify opportunities for innovation and design initiatives to improve site performance. Utilize Lean tools and methodologies to drive continuous improvement and operational excellence across process paths.Quality Control: Partner with the broader management team to establish, maintain, and enforce strict quality control standards, ensuring accuracy across all tasks.Cross-Functional Collaboration: Serve as the key link between day-to-day floor operations and critical support teams, working closely with HR, Finance, Health & Safety, Security, and Operations Integration to drive overall site success.Communication & Policy Management: Act as the primary source of information for your team. Clearly communicate policies, maintain operational consistency, ensure compliance, and take appropriate corrective action when necessary.
