Job Summary:Under supervision, provides clerical support to the department, types various correspondence and documents, orders supplies, answers department phones, maintains files, and provides reception for designated areas.Essential Responsibilities:
Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
Performs a variety of clerical duties; including but not limited to staffing, schedules, MD payroll, employees timecard recording, etc.
Provides telephone reception.
Takes and returns messages.
Assists members in obtaining medical services.
Completed forms associated with member services.
Provides member/family/visitor instruction and information as directed.
Uses computerized systems to enter and retrieve member data.
Assists in the tracking of member appointments.
Books appointments.
Assists in Quality Improvement projects as directed.
Promotes quality of service by serving as a resource to members/visitors.
Orders and maintains equipment and supplies.
Supports the philosophy and complies with the policies and procedures of the organization.
Apply correct medical terminology, format and abbreviations.
Type medial and research papers for publication.
Create graphs and charts.
Collect and compile cumulative data and statistics.
Complete worksheets by tallying activities.
Construct statistical tables.
Assign and monitor work priorities.
Conduct periodic desk audits to identify backlog conditions.
Provide functional direction to assigned staff.
Review assigned work for accuracy and completeness.
Recommend procedure changes.
Train and orient new and less experienced personnel.
Serve as a resource person to co-workers by answering procedure questions and assisting in problem solving.
Participate in special projects.
Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel.
Promotes, ensures, and improves, customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality of service.
Performs other related duties as required.
Basic Qualifications:Experience
Typing 35 wpm.
One year of general clerical experience within office/medical center.
Demonstrated verbal and written skills, including good organizational skills.
Materials Management:
High School Diploma/GED
Typing 50 wpm.
One year experience with CRT, perpetual inventory, contact experience with vendors, purchasing and accounts payable.
Demonstrated ability to order hospital supplies
Demonstrated ability to maintain filing systems and records
Demonstrated ability to perform mathematical /arithmetic operations, basic accounting procedures and read for comprehension
Demonstrated ability to read and interpret computer-generated reports
Per the National Agreement, current KP Coalition employees have this experience requirement waived.
Education
High school diploma or GED.
License, Certification, Registration
N/A
Additional Requirements:Preferred Qualifications:Notes:
This is a temporary position for approximately three (3) months.
COMPANY: KAISERTITLE: ClerkLOCATION: Los Angeles, CaliforniaREQNUMBER: 1288982External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
