OverviewIntuit’s strategy to become an AI-driven expert platform. The Tech Strategic Programs team (also known as the Office of the CTO) supports this strategy by transforming and driving how our 6000-person Technology ecosystem operates to accelerate outcomes for our customers. This high-performing team focuses on strategic planning, the operating rhythm, and programs that elevate the Technology ecosystem as a high-performing organization.We are looking for a strategic and organized problem solver with a passion for innovation and data-driven optimization. You will be part of a small team working alongside senior leaders to drive the Technology Operating Rhythm, conduct business reviews, deliver board and C-level content, and manage special technology projects critical to Intuit’s long term growth plans. Responsibilities include:
Evolving and improving the Technology Operating Rhythm, which is how we run the Technology ecosystem, including setting strategy and expectations, building capability, monitoring performance, inspiring employees, and instilling accountability
Facilitating and driving some of the operating mechanisms within the Technology Operating Rhythm, in order to achieve operational excellence for our products and services, and to align on the direction, make decisions, and remove blockers for high-priority strategic initiatives
Orchestrating development of executive-level presentations and content to be used by the CTO in board meetings, CEO Staff meetings, and other forums
Developing narratives that highlight the outcomes delivered across the Technology ecosystem and their connection to strategy
These narratives will share our journey as a platform company and help galvanize change
Defining and/or leading strategic programs that are often nascent and/or ambiguous
What you'll bringStrategic Problem Solving
Experience in using structured approaches to simplify complex problems and develop data-backed solutions, combining creativity with a keen business sense
Ability to generate innovative insights, ideas, and opportunities that help advance the business.
Ability to tell stories with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendations
Operational Excellence
Has used an understanding of strategy, business, and operational performance to improve operations in a way that delivers better customer experiences, growth or efficiency
Ability to navigate between the big picture and execution details simultaneously
Passion for excellence and the desire to have a significant impact on the company
Ownership and Influence
Ability to develop a clear point-of-view and influence executives persuasively, including helping executives think differently
Track record of taking extreme ownership in driving to decisions and outcomes
Self-motivation and willingness to address issues proactively within teams and across a large organization
Change leadership
Experience with leading significant change at scale across a large organization, including acting as a catalyst to accelerate outcomes
Well-rounded interpersonal skill set with the capacity to build strong, trusted relationships across a team to achieve a shared goal
Strong communications (written/verbal), presentation, and facilitation skills
Learning and expertise
Demonstrated success in quickly absorbing knowledge in different domains in order to become an expert in new areas
Ability to think broadly but also go deeply when appropriate
Experience with developing and executing an operating rhythm for a large technology organization
Experience with developing board-level content, including framing complex information into content that is simple to understand
7 or more years in business operations, program management, strategy, consulting, or communications, ideally in the technology domain
Knowledge of SQL and Data Visualization (Tableau/Qlik),Technical acumen around AI and Data Science
A broad understanding of technology and software development, either through a Bachelor's degree in Management Information Systems, Computer Science, Engineering, or related fields, or through equivalent practical experience
How you will lead
Partner with the CTO and key stakeholders across the Technology ecosystem to identify and implement improvements to the Technology Operating Rhythm
Contribute to the ongoing execution of the Technology Operating Rhythm
Facilitate and drive some of the operating mechanisms that are attended by leaders across Technology
Partner with leaders across Technology to orchestrate the development of content to be used by the CTO in board meetings, CEO
Staff meetings, and other forums. Provide constructive feedback and ensure that the organization is delivering the right message to the right audiences.
Gather data and develop insights on key strategic topics
Leverage analytics acumen to develop data-backed insights to make operational efficiencies and improvements to the tech operating rhythm.
Partner with a diverse group of business functions, team members, and other analytics teams to enable decision support and key customer insights for the Tech Ecosystem
Collaborate with stakeholders and other analysts to propose program improvements that are impactful and easy to implement and adopt
Leverage AI to define, implement and standardize metrics, reports and dashboards
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
