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IT Support Specialist
Location: South San Francisco CA 94080 - THIS ROLE IS ON-SITE
Duration: Contract to hire
Kelly Technology is currently recruiting for an IT Support Specialist with experience supporting Mac and Windows workstations. This person will be responsible for providing on-site support and triage.
The IT Support Specialist will provide first-line end-user support for employees, including remote users. Supported technologies include Mac and Windows workstations, Office 365, Cisco phones, and other on-premises and hosted systems. The IT Support Specialist works in a team environment assigning, resolving, and/or escalating user-reported incidents and problems, deploying workstations, and other projects which contribute to the success of the team.
Key Responsibilities:
Provide support to end-users
Triage and assign tickets, taking ownership of assigned tasks.
Troubleshoot Mac OS, Windows 8, and Windows 10 operating systems.
Install, configure and troubleshoot hardware, software, and peripheral components such as lab equipment, monitors, keyboards, printers, AV conferencing devices, and Cisco phones.
Document work and contribute to knowledge base
Manage workstations
Deploy and decommission workstations.
Troubleshoot system hardware (Apple and Lenovo) and manage repairs for defective devices.
Create and maintain system/software deployment images and scripts.
Manage hardware inventory and keep records of system location / movements.
Control access to systems
Manage Active Directory users, security groups, distribution groups, service accounts, and computer objects.
Follow documented processes to manage access to company resources.
Develop and streamline departmental processes
Provide input and suggestions for efficiency/improvement for operational processes.
Required:
BS/BA degree preferred, but not required
High School Diploma required
2+ years of hands on IT support experience in a professional capacity including 2+ years of experience demonstrating strong knowledge and practical use of Microsoft Office Suite of products Well-organized, reliable, and attentive to timelines
Attention to detail and the ability to manage competing priorities
Creative, flexible with solid troubleshooting skills
Proven ability to function well in a team environment
Strong verbal and written communications skills; ability to effectively communicate technical information to technical and non-technical audiences
Preferred:
A+, Network+ Certifications (or similar)
Mac OS X use and support
Supporting Windows clients; Windows 7, 8.x, and 10
Basic computer networking
Microsoft Office suite for Windows and Mac platforms
Active Directory infrastructure
Office 365 use and management
Scripting in PowerShell or similar
Why Kelly ® ?
By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.
About Kelly ®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
