Description Job Responsibilities:
Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider.
Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs.
Provide doctor-patient support using reference documents and tools.
Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.
Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.
Meet/Exceed organizational and department service standards.
Answers non-clinical CRMs, escalating where appropriate.
Answers non-clinical patient messages, escalating where appropriate.
Managing and distributing faxes, mail, and filing of clinic-specific documentation.
Working with care teams, patients, and outside facilities to obtain necessary information, diagnostic imaging, pathology, and other vital information required for care.
Assures appropriate verifications and authorizations are complete before patient sees provider, in addition to preparing patient medical records for clinic appointments.
Assists patients and physicians in scheduling ancillary tests before and after clinic visits.
Assists patients and physicians by scheduling treatment appointments for patients, including surgery, ITA, radiology, etc.
Ensures that all scheduled patients are eligible for services requested and /or determines patient eligibility.
Informs patient’s authorization and collects payment for new and returning patients, using the scheduling system.
Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.
Requirements
2+ years’ experience working in healthcare setting (i.e. hospital, medical / dental office, nursing facilities etc.)
Previous surgery scheduling and endoscopy scheduling preferred.
Basic PC Skills (Windows, Excel, and Word)
Good communication, customer service, interpersonal skills and cross cultural competency.
Working knowledge of EPIC or other patient database
Ability to foster relationships, build trust with providers, nurses, staff, and patients and to work in a collegial team environment and stressful interactions
Ability to plan, prioritize, and organize work independently with attention to detail and deadlines scheduling.
Knowledge of medical terminology.
Knowledge of computer systems and software used in functional area
Ability to speak and write effectively at a level appropriate for the job
Ability to provide customer service, solve problems, and manage multiple priorities.
Knowledge of Windows-based office software, computers and operating systems
Ability to adjust communications to fit the needs and level of understanding of the receiver
Ability to exercise calmness in stressful situations.
Working onsite
High School Diploma/GED
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
