Job DescriptionThe essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Contractors must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient's rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Contractors must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of patient-experience and represents a framework for patient-centered interactions.Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider.Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs.Provide doctor-patient support using reference documents and tools.Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.Meet/Exceed organizational and department service standards.Skills and Requirements1 year directly related work experience.Experience working in healthcare setting (i.e. hospital, medical / dental office, nursing facilities etc.)Education: High School Diploma or GED equivalent Endoscopy scheduling experienceDemonstrated experience with Epic nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
