Provide clients a delightful and positive self-care experience throughout every touch-point: in-person, online, or phone.
DESCRIPTION
Ensure clients, visitors, and team-members are delightfully and hospitably welcomed into a cozy, clutter-free, and inviting healing space.
Coordinate client care and develop professional relationship with clients.
Manage daily operations by ensuring that clients, providers, and staff stay on time with their daily schedule and appointments; and effectively rectify delays.
Effectively schedule appointments by optimizing clients' requests, provider time, and treatment room(s) utilization.
Confidently enforce clinic policies and procedures to clients, and collaborate with team to optimize said policies and procedures
Comfort clients by anticipating and attending to their needs, answering questions; attending to their distress, and reporting emergencies to provider(s) and management
Collect payment of client charges, fees, past dues, and balances.
Maintain client accounts by obtaining, recording, and updating personal and financial information.
Effectively manage client complaints; and optimize customer service procedures in order to continually provide dignified customer service solutions.
Ensure effective organization of client records using online and physical filing systems
Coordinate with insurance billing team and third-party payers.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Ability to provide clients with exceptional customer service.
Ability to display a professional appearance and demeanor.
Must have hospitality skills such as being approachable and kind, but firm with policies.
Ability to follow all clinic policies, procedures, standards, specifications, and guidelines.
Actively participate and attend employee meetings and complete required training programs in a timely manner.
Ability to promote, work, and act in a manner consistent with the mission of the clinic.
Ability to communicate and collaborate with team members to ensure superior results and team success.
Demonstrable verbal and written communication skills
Ability to think and act independently to find solutions. Must manage multiple priorities simultaneously.
Is task and detail oriented.
Ability to take on ownership of assignments and communicate status, issues, etc., and follow-through to completion.
Strong organization skills, work ethic, and time management
Enthusiasm for self-care and fitness (practicing preferred)
Must be punctual and demonstrate reliable attendance to work
Ensure confidentiality, integrity, and availability of all HIPAA (created, received, maintained, or transmitted)
Must have reliable transportation to and from work
HOURS, BENEFITS, OPPORTUNITIES
25-29 hours per week
Availability requirement: Monday - Tuesday
Paid Sick Leave
CalSavers Retirement Plan option (required by California)
Complimentary and discounted company services
SALARY
$21 - $23 per hour depending on hours/availability, and experience
TO APPLY
Go to our Jobs page through Gusto HR:
https://jobs.gusto.com/postings/healcove-chiropractic-and-wellness-client-care-coordinator-ec83cc70-af3d-4d96-a510-2d069499d5e4
