Description Robert Half partnered with a customer-centric non-profit company committed to delivering exceptional service. We are currently seeking a dedicated and personable Customer Service Representative to join a dynamic team. If you have excellent communication skills, a passion for customer satisfaction, and the ability to thrive in a fast-paced environment, we want to hear from you. As a Customer Service Representative, you will be the primary point of contact for our valued customers. Responsibilities:Customer Interaction:
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Provide accurate information regarding products, services, and policies.
Order Processing:
Assist customers in placing orders, tracking shipments, and resolving any order-related issues.
Ensure timely and accurate processing of customer orders in collaboration with other departments.
Issue Resolution:
Address and resolve customer concerns, complaints, and inquiries with empathy and efficiency.
Collaborate with internal teams to find effective solutions to customer issues.
Product Knowledge:
Maintain a thorough understanding of the company's products and services.
Stay informed about updates, changes, and new offerings to effectively assist customers.
Documentation and Record Keeping:
Accurately document customer interactions and transactions in the company's CRM system.
Compile reports on customer feedback and common issues to contribute to continuous improvement.
Cross-functional Collaboration:
Work closely with other departments, such as sales, marketing, and logistics, to ensure a seamless customer experience.
Provide feedback to improve processes and enhance customer satisfaction.
Customer Education:
Educate customers on product features, usage, and best practices.
Share information about promotions, discounts, and other relevant updates.
Requirements
Qualifications:
Previous experience in customer service or a related field is preferred but not required.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a customer-centric mindset.
Ability to handle stressful situations with patience and professionalism.
Proficiency in using customer service software and CRM systems.
Strong multitasking and organizational skills.
Education:
High school diploma or equivalent. Additional education is a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
