Description We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our reputable biotech company. The successful candidate will play a vital role in ensuring exceptional customer satisfaction by addressing inquiries, providing information, and resolving issues. If you are passionate about biotechnology and committed to delivering outstanding customer service, we invite you to apply for this rewarding opportunity.Responsibilities:Customer Interaction:
Serve as the primary point of contact for customers, responding to inquiries via phone, email, and other communication channels.
Provide accurate and detailed information about our biotech products and services.
Address customer concerns, troubleshoot problems, and provide effective solutions.
Order Processing:
Assist customers with placing orders, tracking shipments, and managing returns.
Collaborate with internal teams to ensure timely and accurate order fulfillment.
Maintain thorough knowledge of product availability, specifications, and pricing.
Technical Support:
Provide basic technical support and guidance to customers regarding product usage and troubleshooting.
Collaborate with technical teams to escalate and resolve complex technical issues.
Documentation and Record Keeping:
Maintain accurate customer records and documentation of interactions.
Generate reports related to customer inquiries, feedback, and common issues.
Collaborate with the sales and marketing teams to update customer information.
Communication and Relationship Building:
Build and maintain positive relationships with customers, fostering customer loyalty.
Collaborate with sales and marketing teams to communicate promotions, new products, and updates to customers.
Gather customer feedback and insights to contribute to product and service improvements.
Quality Assurance:
Conduct follow-up calls or surveys to assess customer satisfaction and identify areas for improvement.
Implement quality control measures to ensure accurate and consistent customer service.
Requirements
Qualifications:
Bachelor's degree or equivalent experience.
Proven experience in a customer service role, preferably within the biotech or life sciences industry.
Strong communication and interpersonal skills.
Technical aptitude and the ability to learn and understand biotech products.
Excellent problem-solving skills and attention to detail.
Proficient in using CRM (Customer Relationship Management) software and Microsoft Office suite.
If you are a customer-focused individual with a passion for biotechnology and the ability to deliver outstanding service, we encourage you to apply for the Customer Service Representative position. Join our biotech company and contribute to our commitment to advancing science and improving lives.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
