Description Our client is a fast-growing company with a commitment to customer satisfaction. We are currently in search of a dedicated and experienced Customer Service Representative to join their team. In this role, you'll be the primary point of contact for our customers, and will be responsible for maintaining excellent customer relationships by providing outstanding support and service.Responsibilities:
Respond to incoming customer inquiries via phone, email, social media, and other channels.
Provide comprehensive product and service information to assist customers.
Resolve customer complaints or issues in a timely and satisfactory manner.
Maintain a thorough record of customer interactions, transactions, comments, and complaints.
Collaborate with other departments to address and resolve customers' needs.
Provide feedback on customer service processes and make recommendations for improvements.
Consistently meet or exceed customer service and company objectives.
Participate in ongoing education to stay up-to-date on products, services, and policies.
Requirements
High school diploma or equivalent; further education or certification in customer service or a related field is a plus.
Proven experience as a customer service representative.
Outstanding communication and interpersonal skills.
Familiarity with CRM systems and practices.
Ability to manage stressful situations and remain patient and polite.
Excellent time management skills.
Ability to work as part of a team and to build rapport with customers.
Willingness to learn about and adapt to new products or industry changes.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
